Experience Investigators

JULY 7, 2023

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives 9AM on Thursday, 7/13 Register Here In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives.

CX 98

CX Customer Experience 98

Experience Investigators

APRIL 9, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Let’s talk!

CX 59

CX Customer Loyalty Customer Satisfaction Customer Experience 59

Experience Investigators

DECEMBER 12, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Gaming 105

Gaming CX Customer Experience 105

Experience Investigators

JANUARY 30, 2024

She is a Certified Customer Experience Professional (CCXP) as well as a Lean Six Sigma Black Belt (LSSBB). Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn

CX 52

CX Government Manufacturing CX Transformation 52

Experience Investigators

JULY 27, 2023

Certified Customer Experience Professional (CCXP) Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience.

CX 72

CX Customer Experience Customer Journey Map 72

Experience Investigators

OCTOBER 24, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Learn more about CXI Flight School Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

CX 98

CX Retail Customer Loyalty Innovation 98

Experience Investigators

SEPTEMBER 26, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

CX 98

CX Technology Technology Customer Experience 98

Experience Investigators

FEBRUARY 20, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Learn more about CXI Flight School Want to ask a question about this episode – or another CX issue? Let’s talk!

Customer Journey Map 52

Customer Journey Map Gaming CX 52

Experience Investigators

FEBRUARY 13, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center How a Service Code Empowers Employees to Deliver Exceptional Experiences Want to ask a question about this episode – or another CX issue?

Customer Expectations 52

Customer Expectations CX Customer Experience Management Technology 52

Experience Investigators

FEBRUARY 6, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Learn more about CXI Flight School Want to ask a question about this episode – or another CX issue? Let’s talk!

AI 52

AI Artificial Intelligence CX Innovation 52

Experience Investigators

MARCH 12, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Let’s talk!

Customer Retention 52

Customer Retention CX Customer Journey Map Customer Experience 52

Experience Investigators

APRIL 2, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Let’s talk!

CX 40

CX Customer Experience 40

Experience Investigators

MARCH 26, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn ! Let’s talk!

CX 64

CX B2B Education Innovation 64

CX Network

JULY 31, 2023

The 101 on customer data from what it is to where you can find it, as explained by Annette Franz, CCXP, founder and CEO of CX Journey Inc.

CX 52

CX 52

Experience Investigators

MARCH 5, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center CX Mission Statement Workbook CX Success Statement Workbook Want to ask a question about this episode – or another CX issue?

CX 52

CX Customer Journey Map Customer Experience 52

Experience Investigators

JANUARY 23, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Innovation 52

Innovation Customer Satisfaction CX Customer Experience 52

Experience Investigators

JANUARY 9, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Customer Feedback 52

Customer Feedback Actionable Insights Innovation Customer Experience Management 52

PeopleMetrics

APRIL 30, 2021

world class, customer experience, cem, customer experience strategy, cx, world-class, world-class customer experience, world class customer experience, world-class customer experience examples, customer experience management, business tips, ccxp, cxpa, peoplemetrics, peoplemetrics live.

CX 133

CX Customer Experience CEM Customer Feedback 133

Experience Investigators

NOVEMBER 7, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? [Experience Action Podcast] Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

CX 52

CX Customer Feedback Customer Experience Customer Service 52

Experience Investigators

JANUARY 16, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn ! Let’s talk!

Customer Experience 52

Customer Experience Education CX Customer Feedback 52

Experience Investigators

NOVEMBER 28, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

CX 52

CX Entertainment Touchpoint Customer Satisfaction 52

Experience Investigators

SEPTEMBER 19, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

CX 52

CX Customer Experience 52

Experience Investigators

DECEMBER 5, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

AI 52

AI Artificial Intelligence CX Customer Relationship 52

Experience Investigators

JULY 7, 2023

In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX?

CX 52

CX Customer Experience 52

LitmusWorld

OCTOBER 3, 2022

VOICE OF EXPERTS 12 Big CX Ideas From Do B2B Better Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps Read more… Jim Tincher: 12 Big CX Ideas From Do B2B Better appeared on LitmusWorld.

B2B 52

B2B CX Innovation Customer Experience 52

Experience Investigators

SEPTEMBER 12, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

CX 52

CX Customer Experience 52

Experience Investigators

OCTOBER 3, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

CX 52

CX Innovation Customer Feedback Customer Experience 52

Experience Investigators

OCTOBER 17, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

Customer Experience 52

Customer Experience CX 52

Experience Investigators

FEBRUARY 27, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn ! Let’s talk!

CX 52

CX Manufacturing AI Innovation 52

Experience Investigators

AUGUST 29, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

Customer Service 52

Customer Service Customer Experience CX 52

Experience Investigators

OCTOBER 10, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: CX Mission Statement Workbook Learn more about CXI® Flight School Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

CX 52

CX Customer Feedback Technology Technology 52

ClearAction

FEBRUARY 13, 2023

FREE MODULE This course is similar to ClearAction’s CCXP Exam Course, but simpler for every manager. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application.

Sports 71

Sports Customer Experience Entertainment VOC 71

Experience Investigators

NOVEMBER 14, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Books Mentioned: “Why We Buy: The Science of Shopping” by Paco Underhill “Chief Customer Officer 2.0” Let’s talk!

CX 52

CX Gaming Start-ups Customer Experience 52

Shep Hyken

JUNE 25, 2021

This week we feature an article by Annette Franz, CCXP, the founder and CEO of CX Journey Inc. Annette Franz, CCXP is the founder and CEO of CX Journey Inc., She writes about how leaders can lead by example and model the change that they wish to see from their employees. How do leaders drive (lasting) change? . Talk is cheap.

Sports 102

Sports VOC Voice of the Customer CX 102

LitmusWorld

OCTOBER 1, 2021

Ian Golding, CCXP, is a CX consultant, speaker, and blogger. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Ian Golding [video] appeared on LitmusWorld.

CX 52

CX 52

LitmusWorld

OCTOBER 4, 2021

Jim Tincher, CCXP, is a customer experience expert, author, and speaker. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Jim Tincher [video] appeared on LitmusWorld.

CX 52

CX Customer Experience 52

LitmusWorld

OCTOBER 4, 2021

Karyn Furstman, CCXP, VP CX Strategy & Solutions at Designit, a Wipro Company. VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Karyn Furstman [video] appeared on LitmusWorld.

CX 52

CX 52