Tech Customer Success

A decade in the making: An oral history of Intercom’s first 10 years

Intercom, Inc.

AUGUST 26, 2021

People wanted to actually connect with businesses, to receive more than spammy emails or vague, cookie-cutter answers that weren’t relevant to their needs. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. A collection of our homepages over the years.

Start-ups

Start-ups Finance Customer Feedback Customer Expectations

Product evangelist John Cutler on becoming a catalyst for change

Intercom, Inc.

MARCH 17, 2022

When people think about a product evangelist, they tend to think of someone who knows the product like the back of their hand, who sings its praises and leaves a trail of loyal fans anywhere they go. Someone whose job it is to create a cult surrounding a product. They’re not wrong, of course. But there’s more to the role than meets the eye.

Start-ups

Start-ups E-commerce Gaming Sales

Tech Customer Success

A decade in the making: An oral history of Intercom’s first 10 years

Product evangelist John Cutler on becoming a catalyst for change

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