Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. This event will focus on the key to engaging your customers, exploring the theories, challenges, and solutions behind getting – and keeping – customers. “

Customer Retention 191

Customer Retention Engineering Innovation Event Production 191

Intercom, Inc.

OCTOBER 25, 2021

This year’s event will be especially significant, as thousands of people from across the industry gather in person after so long in remote-working isolation. Our leading customer communication platform is used by the most innovative companies worldwide, such as Unity, Spendesk, (add approved customer logos in here).

Innovation 198

Innovation Customer Relationship 198

Intercom, Inc.

JUNE 13, 2018

Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. But that misses a few important qualities that only live events can offer. Events rely on difference. Staging events to remember. Companies still do that. They’re now just called “events.”

Start-ups 205

Start-ups Finance Education Sales 205

Zendesk

MARCH 8, 2024

What’s in it for you Sometimes things come up that we can anticipate, and sometimes things come up that we can’t, but either way, events can have a major impact – driving your inbound volume up or down drastically as a result.

Start-ups 52

Start-ups 52

Zendesk

MAY 4, 2023

I’ll be covering Relate for my audience, and in the final days leading up to the event, I had the opportunity for a quick Q&A with event emcee Nicole Saunders, Director of Community at Zendesk. Before we really get started, can you tell me a bit more about your role at Zendesk when you’re not emceeing an event?

AI 96

AI Start-ups Customer Experience CX 96

Intercom, Inc.

MARCH 9, 2022

Driving great customer outcomes while ignoring business outcomes doesn’t make a successful company”. But in the end, driving great customer outcomes while ignoring business outcomes doesn’t make a successful company. We instrument our product by tracking specific events of interest along with additional context about those events.

152

152

Customer Think

SEPTEMBER 8, 2023

Heading into Apple’s WWD earlier this year, rumors rumbled that the titan tech company would unveil a drastically enhanced mobile wallet with iOS 17. The event came and went, and then shortly after, Apple released a video unveiling a couple of arguably minor new payment- and ID-related enhancements.

Customer Loyalty 126

Customer Loyalty Technology Technology 126

Doing CX Right

DECEMBER 11, 2023

Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service with Keynote Speaker, Stacy Sherman, and CXQA, Rob Connelly. The post AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event appeared first on Doing CX Right.

Innovation 64

Innovation AI Customer Experience CX 64

Inside Customer Service

APRIL 13, 2023

Why are customers loyal to certain companies? All of these companies do one simple thing to win and retain their customers. Customers do businesses with companies they like and trust. Behind the scenes, companies must work hard to keep those promises or risk losing both credibility and customers.

Transportation 166

Transportation Customer Experience 166

Steven Van Belleghem

APRIL 25, 2023

I wrote that at one point these types of products will almost automatically find their way to our home and that a company like Amazon would play a leading role in creating this form of ‘automated commerce’. So, we are either in some sort of a routine buying pattern or we look for the most interesting price promotions.

AI 133

AI Social Media Artificial Intelligence Engineering 133

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Customers aren’t just transactions; they’re individuals with unique preferences, emotions, and aspirations.

Customer Experience 75

Customer Experience Omnichannel CX Innovation 75

Uniphore

JUNE 10, 2021

Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. Post-2020 Company Mindset.

Contact Center 246

Contact Center Outlook Gaming Education 246

Intercom, Inc.

DECEMBER 17, 2020

Throughout this year on the podcast, we’ve talked to people from various companies about how they’ve met the challenges posed by the events 2020. Of course, companies have had to suddenly reimagine not just how they deliver for customers, but also how they operate behind the scenes.

E-commerce 210

E-commerce Entertainment 210

Zendesk

MAY 3, 2022

Our flagship event is back on May 11, and we are delighted to share our sense of momentum and energy with all of you as we move into the future. In the spirit of the times, Zendesk Relate is a global virtual event. Our global customer experience event only happens once a year. Start your event journey now. See you there!

Start-ups 98

Start-ups CX Technology Technology 98

Qmatic

SEPTEMBER 13, 2023

How can companies improve the digital customer experience? Events in recent times have shown service providers the importance of not only embracing but also adapting and innovating digital solutions to optimize their services and stay ahead in the game.

Customer Experience 91

Customer Experience Omnichannel Gaming Innovation 91

Customer Think

NOVEMBER 14, 2023

First, SAP conducted its CXLive event with CX-related announcements, then the company reported good Q3/2023 figures, a new version of its CX software that includes new generative AI capabilities got released and lastly, it executed its SAP TechEd event with a good […]

AI 53

AI CX Technology Technology 53

Logicalware

DECEMBER 18, 2023

We’ve run webinars, campaigns, product launches and events, showcasing our take and thoughts on the technological advancement. That’s why we were thrilled to receive a Net Promoter Score (NPS) of 37 in March, which is well above the average of 27 for software and SaaS companies. At Puzzel, we fully embraced the power of AI, too.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Intercom, Inc.

JUNE 17, 2021

I’m also based in Dublin, and I manage our employee events program globally, as well as our food program and our community. Recreating social events. Before we all started working from home, that was a very rich part of daily and weekly life in the company. Dee: I have to say I’m a big fan of the Mingle events.

Start-ups 207

Start-ups Construction Gaming Engineering 207

Hodusoft

FEBRUARY 4, 2024

The company is set to make waves at the 4th Digital CX Summit 2024, bringing forward its cutting-edge communication solutions. Event Details: Date: February 7th, 2024 Venue: Mumbai, India HoduSoft’s Participation: What to Expect? They will provide live demos and information on HoduSoft’s advanced communication solutions.

CX 52

CX Omnichannel Contact Center Social Media 52

Lumoa

JANUARY 2, 2023

By quickly sending out tNPS surveys to customers and analyzing the results, companies can easily identify where their customers fall on the scale of Promoters, Passives, or Detractors based on their responses. Targeted questions through tNPS surveys can identify specific pain points your company fails to address.

Net Promoter Score 83

Net Promoter Score NPS Customer Satisfaction Customer Feedback 83

Zendesk

MAY 20, 2022

It was fabulous to return to the stage, both digital and actual, for our flagship event. It truly was a global event, with registrants from more than 170 countries. For our first hybrid event, it was wonderful to bring an intimate group of customers and partners together for viewing parties in both San Francisco and London.

Start-ups 98

Start-ups Sales Engineering CRM 98

Hodusoft

AUGUST 21, 2023

The event is scheduled to take place from 25 th August to 27 th August 23 at Hitex, Hyderabad. This esteemed event is a perfect platform for HoduSoft to exhibit its cutting-edge communication solutions and showcase its commitment to innovation.

Contact Center 52

Contact Center Innovation Manufacturing Omnichannel 52

Customer Think

NOVEMBER 9, 2023

First, SAP conducted its CXLive event with CX-related announcements, then the company reported good Q3/2023 figures, a new version of its CX software that includes new generative AI capabilities got released and lastly, it executed its SAP TechEd event with a good […]

Gaming 64

Gaming CX AI Technology 64

SurveySensum

OCTOBER 16, 2023

You successfully organized your event! Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. It is critical to understand the strengths and weaknesses of the event you organized, and also what the audience liked and disliked. Congratulations!

Social Media 52

Social Media Event Planning Start-ups Actionable Insights 52

Execs In The Know

MARCH 16, 2023

As part of the company that pioneered TV streaming, Mark’s customer care organization understands innovation and the importance of “outside-in” thinking to simplify the experience and deliver value to its viewers. In fact, Roku was recently recognized as one of Fast Company’s top 10 most innovative companies in North America.

Contact Center 97

Contact Center Innovation AI Technology 97

Intercom, Inc.

JANUARY 24, 2023

Great companies reinvent products before reaching decline. Our major virtual launch event, New at Intercom, was six months away at the time. Our vision was scoped to a twelve month time horizon, however our next virtual launch event, called New at Intercom , was set for six months time. It’s critical we re-invest in it.

Start-ups 118

Start-ups ML Sales 118

Customer Experience Matrix

DECEMBER 13, 2020

events have changed forever. Yes, in-person events will return and many of us will welcome them with new appreciation for what we’ve missed. But tremendous innovation has occurred in on-line events and more will surely appear in coming months. But that doesn’t mean things will go back to how they were.

Social Media 122

Social Media AI Artificial Intelligence Government 122

Beyond Philosophy

FEBRUARY 25, 2021

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

Gaming 78

Gaming Sports Management Consulting Retail 78

Customer Think

SEPTEMBER 11, 2021

Of companies that suffer catastrophic data loss: 43% never reopen and 51% close within two years. Not every data loss event is caused by disaster, but it is also possible that human errors can cause data catastrophes. Studies show that 40-60% of small businesses won’t reopen after data loss. The solution is to be sure […].

Technology 115

Technology Technology 115

Intercom, Inc.

JUNE 26, 2019

Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team. There’s a lot of content and advice about giving presentations out there.

Education 215

Education Start-ups Engineering 215

Steven Van Belleghem

MARCH 9, 2021

Should companies try Clubhouse? If you have a Clubhouse event planned, make sure to invite some of your customers onto the stage with you. You could invite them to bring in their expertise and while doing so, you are indirectly helping them promote their own company. Attend the Clubhouse events of your customers.

Customer Experience 98

Customer Experience Event Planning Social Media 98

Customer Think

DECEMBER 6, 2022

Earlier this year, at a live management training event for a sophisticated multi-billion-dollar global company, I posed the following instructions in succession:“Raise your hand if you consider yourself to be a purpose-driven leader.”“Now, Now, raise your h.

75

75

Totango

JUNE 3, 2022

To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Invitations to events. Here’s a customer success manager introduction email you can use when onboarding a new client to your company. Invitation to Event Email Template.

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

ECXO

APRIL 21, 2023

Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. Learn from the outstanding global companies, SAS , Oracle , and a small growing Finnish startup called Lumoa , which is also doing a great job in CX.

B2B 52

B2B B2C Customer Experience CX 52

Beyond Philosophy

FEBRUARY 20, 2021

The next thing I knew, he put me in charge of improving the Customer Experience for our company, and the rest is history. We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Businesses responded to this need with hybrid events.

Sports 78

Sports Management Consulting Customer Experience CX 78

Totango

MARCH 8, 2022

Any individual or company can start a customer success community. Giving CS companies promotional opportunities to position their brands as thought leaders, generate leads, and plug software products (within the limits of the community’s policies on promotions). Why Should You Participate in Customer Success Communities? CSM Practice.

Social Media 115

Social Media B2B Customer Loyalty Start-ups 115

Fonolo

JANUARY 22, 2020

Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. Date of Event: January 28-31, 2020. Event Host: IQPC Inc. Date of Event: February 5-6, 2020. Event Host: Corinium. Date of Event: March 3-5, 2020. Event Host: Zendesk.

Customer Service 129

Customer Service Contact Center CX Education 129