Compliance, Customer Experience, Customer Relationship Management and Pennsylvania

How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

PeopleMetrics

MAY 16, 2018

That is an easy approach, but it doesn’t offer enduring value in terms of enabling the organization to make continuous improvement to the customer experience – one customer at a time. This is where having an end-to-end Customer Experience Management (CEM) software platform comes in. Print this article.

Customer Satisfaction

Customer Satisfaction CEM Customer Experience Finance

Caught in the Act of Creating a Phenomenal Experience

PeopleMetrics

NOVEMBER 2, 2017

This is about delivering a phenomenal customer experience through a thousand "hellos" and not discriminating about who is on the receiving end. They must understand that you cannot prescribe a great customer experience. This story is about much more than a hotel doorman saying “good morning” to people. Talk to David.

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Tech Customer Success

How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

Caught in the Act of Creating a Phenomenal Experience

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