The Basics of Establishing and Operationalizing Your CX Foundation
Customer Bliss
JANUARY 25, 2019
Established an internal CX council and governance. Byrne holds a BS in Systems Analysis from the University of Dayton, Ohio, and MBA from the University of St. He shared his research and external knowledge from sources like CXPA (of which, I’m a co-founder), Forrester , Temkin Group , and others. Develop a CX charter.
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