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Customer Experience Strategy: Paradigm Shift!

InteractionMetrics

Brand Compliance Score gauges the extent to which your interactions support the pillars of your brand. In an interview with The New York Times , Adam Grant said, “The feeling that something is uncomfortable is a signal that you’re about to learn something new.” Innovation: Don’t get complacent.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. LinkedIn : [link]. Website : [link]. Website : [link].