InteractionMetrics

DECEMBER 8, 2023

Let’s face it: if you don’t get accurate, actionable customer feedback, you risk losing customers – and opportunities to innovate and improve. For this second side of the customer experience, deep observations via usability testing, employee studies, mystery shops, and performance evaluations are best. What’s Customer Feedback?

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. LinkedIn : [link]. Website : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

InteractionMetrics

APRIL 16, 2024

In an interview with The New York Times , Adam Grant said, “The feeling that something is uncomfortable is a signal that you’re about to learn something new.” Innovation: Don’t get complacent. Introduce new services or products to keep your company fresh. Of course, it can be painful to face your shortcomings.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52