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Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

Call centers can bank upon the nascent opportunities by identifying the right call center technology trends and build robust processes around them. Identifying call center technology trends and teaching them as a culture at your customer service centers can work in your favor. Call Center Technology Trends.

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11 Ways to Reducing Communication Costs with Internet Telephony Solutions

Hodusoft

Those who can communicate with clients, customers, and partners more cost-effectively can offer competitive pricing or invest in innovation, giving them an edge over competitors. Improved ROI: Businesses that invest in cost-efficient communication technologies can track the return on investment (ROI) more effectively.

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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

The 1900’s witnessed significant advancements in signature technology. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth.

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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

The playbook for the “new normal” will likely follow three major trends: the migration to the cloud, digital transformation, and the adoption of smart technologies (artificial intelligence and automation).