Beyond Philosophy

NOVEMBER 30, 2023

So, you can see that HR plays a critical role in this agenda. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. We all know happy employees make happy customers. Customer centricity has results, too.

Legal 78

Legal Finance Net Promoter Score NPS 78

Totango

NOVEMBER 22, 2017

This annual industry conference that Totango produces is for ALL customer-facing professionals that want to deliver on their promise to customers. Stay tuned for announcements on the agenda and the industry rock stars who will be part of #CSSummit18.

Machine Learning 84

Machine Learning Customer-Centric Organization Innovation AI 84

Execs In The Know

JANUARY 10, 2024

Andrew noted, “Execs In The Know is different than any other conference or community with which I am familiar. About Execs In The Know Execs In The Know brings together customer experience (CX) leaders from across industries in an effort to advance the conversation and set a new agenda for delivering amazing experiences for consumers.

Innovation 52

Innovation Contact Center CX Customer Relationship 52

ClientSuccess

MAY 18, 2021

It’s a good idea to treat your Customer Advisory Board meetings as little mini-conferences. During the meeting itself, make sure your team: Has a detailed agenda planned out with a specific focus on idea sharing, breakouts, discussion, etc.

Customer-Centric Organization 65

Customer-Centric Organization Innovation Gaming Start-ups 65

Execs In The Know

OCTOBER 16, 2022

It’s more than just a conference, it’s an experience. Be sure to check out CRS Coronado’s agenda page for a complete overview of what’s happening each day of the event. The report will be made available in print at CRS Coronado, with a digital release on the Execs In The Know CX Research webpage following the event.

CX 52

CX Innovation Customer Experience 52

Totango

OCTOBER 12, 2017

TSW is a must-attend conference if you’re looking to stay at the forefront of the services industry. Let us know the best way to get on your TSW agenda. The Totango team is headed to Las Vegas to talk customer success at TSIA’s Technology Services World (TSW) October 23-25 at the ARIA Resort & Casino.

Technology 69

Technology Technology Innovation 69

Totango

NOVEMBER 22, 2017

This annual industry conference that Totango produces is for ALL customer-facing professionals that want to deliver on their promise to customers. Stay tuned for announcements on the agenda and the industry rock stars who will be part of #CSSummit18.

Machine Learning 48

Machine Learning Customer-Centric Organization Innovation AI 48

Beyond Philosophy

SEPTEMBER 6, 2017

Allowing the agenda to pass you by in meetings. Ensure that your CX improvement efforts and results get their due in meetings or you could find that what you need takes a back seat to the items that were discussed in the conference room. It also helps them buy-in to what you are doing quickly.

Legal 121

Legal Finance CX NPS 121

Logicalware

AUGUST 26, 2021

Nonetheless, organisations have used the pandemic to accelerate digital-first agendas. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. These include conference chairing, keynotes, webinars, whitepapers, workshops, consulting and mentoring.

Invoicing 88

Invoicing Start-ups Omnichannel Customer Service 88

Totango

DECEMBER 21, 2017

I looked at last year’s highlight video , listened to some of the keynotes , and reviewed the speakers and agenda. It definitely seemed like a conference my team and I would find valuable. Attending this conference will be a great opportunity for my team to spend time together outside the office. I was really impressed!

Education 48

Education Customer Experience 48

Customer Bliss

MAY 5, 2016

It’s when a crush of different agendas turn a potentially simple solution into something often more complex, because it has to satisfy all the silo priorities in the room sitting around the table. The result: instead of creating a focused and simple plan, it becomes solution based on the agendas in the room. Sound familiar?

Customer Experience 73

Customer Experience Scorecard Innovation CX 73

SugarCRM

DECEMBER 15, 2021

In 2021, we also hosted ClubZone , our inaugural virtual user conference that saw the SugarCRM community come together to learn and engage with one another. In fact, 75% of the agenda was submitted by the audience!

Event Planning 49

Event Planning Construction AI Sales 49

Totango

JUNE 12, 2020

Ensure they also feel understood by letting whatever they shared with you inform the next conversational topic, rather than switching directly to the next item on some pre-arranged agenda. . It’s not a conference call. . Remove distractions till after the meeting. Keep things visual.

Start-ups 62

Start-ups 62

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb?

CX 89

CX CX Transformation Government Management Consulting 89

SugarCRM

OCTOBER 10, 2018

We’re at the end of the first day of SugarCon, the CRM conference for innovative businesses, and there’s already plenty to reflect upon as we look forward to day two. For the full schedule, please refer to the conference agenda. You can also view this at www.sugarcon.com/full-agenda.

CRM 35

CRM Artificial Intelligence Manufacturing Innovation 35

Customer Bliss

MAY 31, 2018

As many of us have previously experienced, he saw there were a lot of silos , different priorities and agendas, and bosses in different countries. Attend conferences and learn as much as you can; the concepts and basics are the same for each market. You might be stuck forever.

B2B 42

B2B CX CX Transformation Government 42

Logicalware

AUGUST 5, 2021

He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. These include conference chairing, keynotes, webinars, whitepapers, workshops, consulting and mentoring. He is now in his tenth year as Brainfood Consulting , offering a mix of services.

E-commerce 83

E-commerce Omnichannel Finance Engineering 83

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. Location: London.

Customer Experience 22

Customer Experience CX Innovation Technology 22

Qualtrics

FEBRUARY 25, 2019

With the research landscape always changing, many people head to conferences to stay up to speed with new technology, understand the latest trends, and connect with peers facing similar challenges. Here’s our round-up of 4 of the best conferences across Europe in 2019. & Conference Chair // Gartner. X4 On Tour.

Artificial Intelligence 20

Artificial Intelligence Machine Learning Innovation Technology 20

Qualtrics

FEBRUARY 27, 2019

Which is why conferences are so great for EX professionals looking to transform their organization and grow their careers. Here’s our round-up of the best employee experience conferences in 2019. Top speakers: The agenda is yet to be confirmed. X4 On Tour . Dates & locations: . Location: London. Cost: Free-£995.

Innovation 20

Innovation Technology Technology Sales 20

ClearAction

OCTOBER 12, 2022

By video conference or in-person workshop, ask these representatives to review CX/EX/PX comments about the Vital Few element. Make sure it’s on meeting agendas (at the front end, not the back end of meetings). in root cause analysis. Then they identify something they can track to monitor progress of this action plan.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Date: March 5-8, 2019. Location: Salt Lake City, UT.

Gambling 28

Gambling Non-Profits Government Innovation 28

Beyond Philosophy

OCTOBER 8, 2014

I’d be interested to hear your insight in the comments below. Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Customer Bliss

APRIL 25, 2019

For instance, he shares, if someone sees an empty cup in the conference room, they should pick it up and take it to the kitchen, don’t let someone else do it. Jon shares that it’s also helpful that he has a CEO who is personally committed to the customer success agenda who encourages him to try new things and provide new resources.

B2B 68

B2B Sales Start-ups Voice of the Customer 68

Beyond Philosophy

OCTOBER 8, 2014

If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. I’d be interested to hear your insight in the comments below. How Customer Centricity Plays Out in Customer Experience and Affects Customer Retention.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. I’d be interested to hear your insight in the comments below. How Customer Centricity Plays Out in Customer Experience and Affects Customer Retention.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

C3Centricity

JULY 26, 2018

(>> Tweet this <<) The reason is that there are two serious problems with that way of thinking: Firstly t hey are all following the same trends, attending the same trend “shows” & conferences, and getting the same or at least very similar trend reports. Book a complementary advisory session in my agenda. .

Government 48

Government Technology Technology 48

ClearAction

MARCH 22, 2024

Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. In the 2024 CX West Conference: “The key message from every panel was this: The revenue team that connects the most dots wins the customer.”

Sports 62

Sports CX Scorecard Touchpoint 62

Qualtrics

SEPTEMBER 24, 2020

Tip : Provide your new hire with an agenda for their onboarding process so that they can reference it for answers and guidance. #3 Introduce company-wide communication tools, such as company email, group messaging platforms (such as Slack), video conference software (like Zoom), and other tools a new employee will need to be successful.

Start-ups 20

Start-ups Touchpoint Technology Technology 20

Qualtrics

SEPTEMBER 13, 2019

Think about the way that you’re showing up and being present for the person in helping them with work issues, development challenges, or whatever is part of their agenda. When you’re not in the same spot, take advantage of technology for higher fidelity interactions like video conferences.

Construction 34

Construction Technology Technology 34

Uniphore

JANUARY 4, 2022

He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP). Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. The MIT Tech Review recognized him as one of the ‘Innovators Under 35’. Coming Soon.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Intercom, Inc.

OCTOBER 27, 2022

Back in 2013, the entrepreneur founded and single-handedly organized B2B Rocks , a SaaS conference that today gathers over 1500 founders, investors, and industry leaders. If you want to update your agenda or calendar, you can do it all at once. Try as he might, he couldn’t find a solution to get around it. ” Liam: Never again.

B2B 118

B2B Start-ups CRM Compliance 118

Intercom, Inc.

APRIL 22, 2019

. “It is always, always, always better to think about how AI can make the humans in your company better at their jobs, versus thinking about how AI can replace a human from doing their job” I think that is the first, and most important, distinction in how the entire automation conversation, agenda, strategy should be different.

Customer Experience 156

Customer Experience AI Start-ups Sales 156

Qualtrics

OCTOBER 11, 2019

Google Chat) and email, while other people may prefer sharing through phone calls or video conferences. Promote sharing through different feedback channels – In today’s digital world communication goes beyond face-to-face interactions, so encourage your teammates to share openly through various communication tools. Close the Loop.

Close the Loop 26

Close the Loop Construction Innovation 26

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc. That’s beautiful to see.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Qualtrics

OCTOBER 22, 2019

We’ve negotiated some tasty conference rates for you at some of the best downtown hotels – when you register you should receive an email with the links to book your hotel. . We’ll be announcing more additions to our line-up all the way up to the opening day, so make sure you keep track of the latest agenda here. venue maps.

Entertainment 22

Entertainment Sports Start-ups CX 22

SugarCRM

MARCH 6, 2020

SugarConnection isn’t just another customer experience conference. The agenda has been carefully crafted to ensure our APAC customers will walk away with new knowledge that can’t be obtained elsewhere. It’s just one day of intensive learning but will arm you with insights and inspiration for the future of your organization.

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47