Customer Experience Strategy: Paradigm Shift!
InteractionMetrics
APRIL 16, 2024
In addition, the Average American Customer Satisfaction Index (ACSI) was 77 (a C+ grade) in 2023 and has been hovering in the mid-70s for years. How is it that companies implement customer experience initiatives, yet customers don’t feel the love? Whatever you promote about your company sets up what customers expect.
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