Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. This helps to ensure customer satisfaction and builds long-term customer loyalty. Customer Experience Customer Experience refers to how customers perceive their interactions with your company.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

CX Journey

JULY 25, 2014

I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ I look away from my neighbor and think: Boy, his company’s VoC/CX team has a problem. So, What’s a Customer Experience Management Team to Do?

VOC 61

VOC Net Promoter Score CX NPS 61

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Customer Experience Customer Experience refers to how customers perceive their interactions with your company.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Customer Experience Customer Experience refers to how customers perceive their interactions with your company.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Take a look.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52