SurveySensum

JANUARY 9, 2024

Implement Regular Feedback Sessions Ongoing Communication : Establishing a culture of continuous communication between managers and agents encourages a supportive environment where agents feel heard and valued, leading to better collaboration and growth. Sign Up and Start VoC Surveys With SurveySensum for Free!

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? It helps you identify and understand your customer base. Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

ClearAction

MARCH 23, 2015

Customer Experience Governance: Do This, Not That. Governance doesn’t get much airtime in customer experience management conversations and writings. Involve executives in reviewing and providing constructive feedback to teams#39; strides in improving CX. Just what is it, anyway?

Government 86

Government Customer Experience CXM VOC 86

ClearAction

MAY 24, 2016

And a large percentage of the world’s gross domestic product comes from these customers. You’ll find them in industries such as these: aviation, chemicals, defense, computer hardware, construction, energy, industrial automation, machinery, medical devices, and packaging, just to name a few.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

ClearAction

SEPTEMBER 27, 2018

Understand Customers’ Realities : Is your voice-of-the-customer (VoC) approach designed to make your whole company smarter than your competition about your customers’ realities? Establish Adoption & Accountability : Do you facilitate adoption and accountability for tackling chronic customer issues?

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Take a look.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

ClearAction

AUGUST 24, 2008

Metaphor research is extremely valuable for positioning and improving customer experiences. It’s a constructive approach that taps into the unconscious and nonverbal, as well as the various experiences that surround the product. This approach to VOC and CEM has certainly been eye-opening!

Customer Experience 87

Customer Experience CEM Voice of the Customer VOC 87