Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Customer Experience Customer Experience refers to how customers perceive their interactions with your company.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Customer Experience Customer Experience refers to how customers perceive their interactions with your company.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

ClearAction

AUGUST 24, 2008

Metaphor research is extremely valuable for positioning and improving customer experiences. It’s a constructive approach that taps into the unconscious and nonverbal, as well as the various experiences that surround the product. This approach to VOC and CEM has certainly been eye-opening!

Customer Experience 87

Customer Experience CEM Voice of the Customer VOC 87