Lumoa

APRIL 7, 2022

It gives customers a way to vent their frustration or provide constructive criticism that you can use to improve. Not only that, but if you listen to and act on customers’ suggestions, you can discuss this in your content and marketing materials – further strengthening your brand’s reputation. 

NPS 83

NPS Net Promoter Score CEM Customer Satisfaction 83

Beyond Philosophy

NOVEMBER 4, 2014

Even in the Business-to-business environment when getting construction equipment serviced, what is the layout of the site? How you can apply it to your business: Depending on what you have available you can arrange the same racetrack course. Another layout might make more sense for your product or service.

Retail 148

Retail Net Promoter Score Customer Experience Real Estate 148

Beyond Philosophy

NOVEMBER 10, 2014

But I didn’t need those, nor the “religion” I was accused of fostering before, as during our work we’ve helped a number of success stories, including: A Construction company increased its profits by 50% and moved from 4th to 1st in market share by focusing and improving its customer experience.

Net Promoter Score 164

Net Promoter Score Customer Experience NPS CEM 164

ClearAction

AUGUST 24, 2008

Metaphor research is extremely valuable for positioning and improving customer experiences. It’s a constructive approach that taps into the unconscious and nonverbal, as well as the various experiences that surround the product. This approach to VOC and CEM has certainly been eye-opening!

Customer Experience 87

Customer Experience CEM Voice of the Customer VOC 87

Beyond Philosophy

JUNE 2, 2015

The company, which is well-known for its food selection and quality (you can even custom blend your own trail mix), and for its empowered, well-trained and proactive employees, was recently named the best supermarket chain in America by Consumer Reports ; and, yes, it certainly might be the best retailer in the world.

Retail 97

Retail Customer-Centric Organization Construction Innovation 97

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Customer Experience Customer Experience refers to how customers perceive their interactions with your company.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114