Construction, Customer Feedback, Data Mining and Net Promoter Score

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Intercom

MAY 31, 2022

How to bake in a process and culture of customer feedback. Scalable customer feedback approaches. How to identify your customer advocates and become their biggest supporters. How to bake in a process and culture of customer feedback. We’re major advocates for collecting real-time data.

Net Promoter Score

Net Promoter Score Customer Feedback Construction Data Mining

Friend or Foe: How Do Your Colleagues Perceive Your VoC/CX Program?

CX Journey

JULY 25, 2014

I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it.

VOC

VOC Net Promoter Score CX NPS

Tech Customer Success

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Friend or Foe: How Do Your Colleagues Perceive Your VoC/CX Program?

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