Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Customer Service Life

DECEMBER 27, 2018

Meet Caylin White, Sales, Marketing, and Account Representative in Atlanta, Georgia for VIPdesk Connect. Because when it comes down to it, supporting support teams and customers starts with YOU. The post How to Make Time for Self-Care When You Work Remote appeared first on Customer Service Life. More about Caylin White.

Education 95

Education Sales Customer Service Contact Center 95

Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Customer Success Association’s Customer SuccessCon Europe.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Customer SuccessCon West 2016. Atlanta, Georgia.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Aquire

AUGUST 2, 2021

Skype, FB Messenger) or native apps, most commonly meant for employees and customer service. For instance, Chatbots Magazine predicts that chatbots have the potential to automate 30 percent of the tasks done by today’s contact center staff. Other possible places to meet these polite programs are messaging platforms (e.g.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59