Customer Acquisition, Legal and Predictive Analytics

Acquisition Addiction’s Impact on Customer Experience ROI

ClearAction

OCTOBER 16, 2019

Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” Creating & keeping a customer (i.e. customer-centric management) is guided by customer lifetime value.

Customer Experience

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition

10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

OCTOBER 19, 2023

This not only helps in building trust among customers but also helps in avoiding penalties and legal issues that can be a costly affair. Make use of predictive analytics to determine future costs based on historical data and trends. It is vital to monitor agent’s performance regularly to identify underperforming agents.

Contact Center

Contact Center Predictive Analytics Non-Profits Customer Satisfaction

Tech Customer Success

Acquisition Addiction’s Impact on Customer Experience ROI

10 Effective Ways to Reduce Costs in Your BPO Contact Center

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