Beyond Philosophy

APRIL 5, 2019

Keeping up your culture of customer service is not easy. Leadership in many organizations find maintaining the customer service culture they have established is a substantial issue. In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle.

Customer Loyalty 112

Customer Loyalty Customer Satisfaction Start-ups Customer Service 112

SugarCRM

DECEMBER 8, 2022

We don’t want you to miss out on any of the SugarClub first-rate content, so we’ve compiled a few of our favorite November 2022 posts: New Webinar in December – Improve Your Customer Experience with Self-Service Capabilities — It’s not too late to sign up for this live webinar! Can’t make the live session? That’s a Wrap!

Start-ups 26

Start-ups Customer Experience CRM 26

SugarCRM

JANUARY 12, 2023

upgrade for our cloud customers and in April with the 13.0 upgrade for our on-premises customers! This release goes beyond a simple refresh of the look-and-feel with a customer-inspired, research-based user interface and navigation that’s designed to increase productivity and accelerate user adoption. That’s a Wrap!

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Comm100

FEBRUARY 26, 2019

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. All of the Stevie Award winners should be very proud of their achievements. 22 in Las Vegas, Nevada.

Sales 40

Sales Customer Service Contact Center AI 40

SugarCRM

OCTOBER 25, 2022

Join SugarCRM customer Avi Bar, National Sales Manager at American Specialties, Christian Wettre, SVP & General Manager, Platform at SugarCRM, and Ellen True, Director, Product Management at SugarCRM on October 25 at 8 AM PT for an insightful discussion on how to get more value from your existing CRM information. Enroll today!

CRM 26

CRM Education Innovation Sales 26

SugarCRM

DECEMBER 15, 2021

2021 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. What a year! 2021 is the year we let the platform do the work.

Event Planning 49

Event Planning Construction AI Sales 49

SugarCRM

SEPTEMBER 5, 2022

This webinar will show you how to extend the Sugar platform to engage with your prospects and customers using groundbreaking new digital tools. Introducing the Breakthrough Technology Partnership Award. Meet other Sugar Customers and SME’s in the new Social Club ! You can now use Sugar Maps in the mobile app!

CRM 26

CRM Innovation Education Technology 26

Execs In The Know

APRIL 26, 2023

But innovation isn’t just about technological breakthroughs. The Impact on the Customer Experience When an organization undergoes transformation, it can have a significant impact on the customer experience. This can help ensure that the organization is aligned with the needs and expectations of its customers.

CX 98

CX Innovation Artificial Intelligence Gaming 98

SugarCRM

DECEMBER 22, 2022

Currently, the automotive industry is finding itself at a crossroads where traditional methods of selling and customer experience are rapidly shifting from the physical to digital. Using the data it already had, the company could build deeper customer relationships with better tracking, nurturing, personalized content, and lead scoring.

Customer Experience 26

Customer Experience CRM Invoicing Manufacturing 26

SugarCRM

JULY 6, 2022

Customer spotlight : 2021 Top Marketing Campaign of the Year Winner Funds2Orgs. Discover the story of the US largest shoe drive fundraising company, winner of the Breakthrough Award for best creative, successful, and integrated campaign using Sugar Market. Discover key takeaways and how the new update impacts Sugar developers.

CRM 26

CRM AI CX Sales 26

SugarCRM

JULY 14, 2022

We pride ourselves on our customers! Helping you excel in your journey to achieve a high-definition customer experience (HD-CX) is our mission. Here are some practical examples of how some of our customers describe their Sugar experience. For example, a notification is sent every time a customer visits a dealer and registers.

CX 26

CX CRM Animal Care Finance 26

SugarCRM

DECEMBER 7, 2021

Last month, SugarCRM held its annual industry analyst summit where we shared company updates, provided a preview of what’s next, and showcased our customers’ success. What Our Customers Think. I’m very excited about what we have in store for our customers in 2022 and looking forward to sharing that with the analyst community!

CRM 26

CRM CX Sales Business Growth 26

Beyond Philosophy

APRIL 15, 2019

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. Essential Considerations for Your Customer Service Culture.

Customer Service 114

Customer Service Start-ups Customer Loyalty Customer Experience 114

Qualtrics

JANUARY 24, 2019

Our mission is to help organizations leverage experience management to turn their customers into fanatics, employees into ambassadors, brands into religions, and products into obsessions. They range from eminent data scientists to brilliant engineers to award-winning customer support representatives. Customer Obsessed.

Engineering 31

Engineering Start-ups Technology Technology 31

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. Prospective customers like to feel like they matter.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Qualtrics

FEBRUARY 13, 2019

The experience can be invaluable to your organization as you understand what drives your customers. Description: X4 is an unforgettable conference experience and is wholly dedicated to helping you and your organization achieve breakthroughs. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. ContentTech Summit.

Social Media 20

Social Media B2B Entertainment Technology 20

Callminer

SEPTEMBER 5, 2017

Technology like this can cut down on training time, saving call centers money and also eliminating human error, which reduces the risk of legal liabilities, fines, defects, and customer dissatisfaction. Meanwhile, hundreds of other customer interactions may suffer. Lindsey Havens. Gene Caballero. YourGreenPal. Jack Barmby.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Qualtrics

OCTOBER 19, 2021

To recognize the shared client successes and innovation enabled through QPN, we’re celebrating our third annual Partner of the Year Awards. EY: Customer XM Partner of the Year - Americas and Asia Pacific & Japan. SOM: Breakthrough Partner of the Year - Americas. FullStory: Technology Partner of the Year.

Innovation 52

Innovation Management Consulting B2B Technology 52

SugarCRM

DECEMBER 27, 2022

2022 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2022 revealed the urgent need for a complete picture of each customer.

CRM 29

CRM Start-ups Sales CX 29

SugarCRM

MAY 10, 2022

After a challenging year, we felt nothing but pure excitement, thanks to You—our customers. We’ve since expanded SugarPredict’s powerful AI capabilities by adding sentiment analysis, designed to supercharge every sales and service interaction with the power of knowing each customer and prospect emotional state and intent.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

SugarCRM

JUNE 6, 2022

The 2022 customer event—SugarConnected, took place with worldwide sessions: starting with EMEA on May 23, APAC on May 26, and ending with the Americas on June 2. Businesses around the world are faced with supply chain gaps and a higher customer resignation rate. Yes, it’s that time of the year! The last two years have been challenging.

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. And I mean, we’re going to have to get into this issue of factualness, but even when you ask it a factual question… Let’s say you ask it a customer support question.

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

Qualtrics

NOVEMBER 21, 2019

For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ). From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’. Our calls aren’t scripted.

Retail 22

Retail Entertainment CX Start-ups 22