Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Win the Customer

DECEMBER 23, 2023

In an era where technology is deeply integrated into customer touchpoints, the responsible use of AI holds immense potential to revolutionize customer experiences. The ethical deployment of AI not only improves customer satisfaction but also fosters trust and transparency.

Touchpoint 69

Touchpoint AI Customer Experience Education 69

Zendesk

OCTOBER 2, 2023

While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities.

AI 76

AI CX Compliance Technology 76

Comm100

MARCH 6, 2024

Gone are the days when customers could only get slow and often frustrating support via email or phone. And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time. This data can reveal common customer issues, preferences, and trends.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Lightico

APRIL 4, 2024

However, amidst this landscape, auto lenders face a hidden challenge – managing the influx of deal jackets for loan and lease applications efficiently and compliantly, while keeping costs low to protect margins. This extracted data then fuels the loan assessment process, enabling faster and more accurate creditworthiness determinations.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Intercom, Inc.

NOVEMBER 8, 2022

Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications. As we’ve grown, and our product has matured and expanded, we’ve welcomed thousands of customers – each with their own unique needs and goals.

Compliance 104

Compliance Technology Technology Customer Experience 104

Zendesk

JULY 26, 2023

Zendesk has long been committed to delivering trustworthy products to our customers and their users. We believe that trust is at the core of all our interactions with our customers. Zendesk applauds the adoption of the adequacy decision for the EU-US Data Privacy Framework by the European Commission. Have questions?

Legal 52

Legal 52

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information.

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Comm100

MAY 16, 2023

Hackers now look for vulnerable institutions to tap into a wealth of data and the numbers support this worrying trend. Confidential research data Most higher ed institutions run highly confidential research programs that are often monitored by foreign agencies.

Education 76

Education Engineering Compliance 76

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX).

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Zendesk

NOVEMBER 10, 2022

As global data protection and privacy regulations continue to evolve, it’s important to understand how Service Data is processed and stored by the vendors you work with, to ensure that your Service Data is safe, and that your systems help you to meet global compliance regulations. How we protect your Service Data.

Healthcare 52

Healthcare Compliance 52

Intercom, Inc.

FEBRUARY 22, 2022

At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Shipping quickly and securely.

Compliance 118

Compliance Engineering Education Government 118

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

AI 52

AI CX Artificial Intelligence Technology 52

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. Their customers? Welcome to the ‘digital-everything’ era.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

UJET

SEPTEMBER 2, 2019

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. .

Compliance 78

Compliance 78

Customer Think

MARCH 16, 2023

In today’s digitally-driven world, onboarding has become a critical process for organizations seeking to expand their customer base and stay competitive. But along with that, it has also raised concerns about data privacy and security. Organizations must prioritize protecting the sensitive information […]

Technology 59

Technology Technology 59

Zendesk

SEPTEMBER 15, 2023

Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimized with AI–but not all AI solutions are tailored to customer experience. Learn how it’s creating new possibilities for customer experiences and how to unlock them using Zendesk AI.

AI 52

AI Innovation CX Customer Experience 52

Execs In The Know

JUNE 14, 2023

With the increasing number of employees working from home or remotely, both domestically and internationally, ensuring data security and workplace privacy has become even more paramount. This blog post will explore some best practices for maintaining security for remote employees, with a focus on data security and workplace privacy.

ML 52

ML Artificial Intelligence Education AI 52

Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.

CX 97

CX E-commerce Machine Learning Social Media 97

Comm100

APRIL 17, 2023

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. HIPAA, the Health Insurance Portability and Accountability Act, is a US federal law that sets privacy and security standards for safeguarding sensitive patient information.

Healthcare 52

Healthcare Compliance Legal Social Media 52

Beyond Philosophy

JULY 15, 2021

However, when it comes to privacy, we have very little of it these days. So, if you collect data about your customers that they assume is private, there will likely be poor implications for your Customer Experience. . We discussed privacy, or rather our lack of it, on a recent podcast. The Psychology of Privacy.

Social Media 78

Social Media Start-ups Government AI 78

Comm100

FEBRUARY 22, 2021

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights. We live in an increasingly privacy-conscious world, and it’s no wonder. With technology and data so key to our lives, it’s almost impossible to keep tabs on who has our data and what it’s being used for.

Transportation 59

Transportation Social Media Compliance Technology 59

Comm100

MARCH 14, 2022

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. out of 10 customer satisfaction score. The public values privacy.

Government 81

Government Customer Service Customer Satisfaction CX 81

Zendesk

FEBRUARY 29, 2024

Route Route (Support) is at the forefront of enhancing the post-purchase journey, offering unparalleled protection and convenience to both brands and their customers. With this app, you can see integrations that have access to your Zendesk data. You can view when it was authorized, who authorized it, when it was last used.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

The Customer Service Blog

JULY 5, 2023

When a person is notified of a data breach involving their personal information, if they react with a feeling of fear (as opposed to anger) they’re more likely to stop using the website. Instead, the emotional response of fear, in particular, weighed heavily on customers. It isn’t clear why customers return.

Social Media 52

Social Media Finance Retail Technology 52

Intercom, Inc.

JULY 15, 2022

When running an online business, you have to be very aware of the wide variety of threats you face, where your vulnerabilities lie, and how to protect yourself from those risks. If you’re online, so is your data and your customers’ data, which must be protected. Essentially, this is your “threat model”.

Start-ups 118

Start-ups Engineering 118

Win the Customer

MARCH 7, 2023

In today’s data-driven world, businesses are constantly seeking innovative ways to stay competitive and engage with their customers more effectively. One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning.

Machine Learning 52

Machine Learning Customer Experience E-commerce Compliance 52

Comm100

MARCH 30, 2021

Consumers around the world are becoming more aware of how their personal data is used online, and more concerned too. Nearly three-quarters (72%) of Americans say they are ‘very concerned’ to ‘extremely concerned’ about their online privacy. Emotions dictate a customer’s choice. But don’t just take our word for it. Sign Up Free.

Compliance 52

Compliance Touchpoint Customer Satisfaction Customer Service 52

Zendesk

SEPTEMBER 12, 2023

Few can deny the potential of AI to improve customer experiences, but many remain hesitant to trust it. That’s why building customer confidence in AI remains one of the biggest challenges facing CX leaders today. Building customer trust in AI remains one of the biggest challenges facing CX leaders today.

AI 52

AI CX Start-ups Technology 52

Customer Experience Matrix

DECEMBER 13, 2020

Nearly all device-level targeting can also include location data , adding a dimension that cookies often lack. walled gardens (Facebook, Google, Amazon) face increasing competition from walled flower pots – that is, businesses with less data but a similar approach. Marketing Technology - data will become more accessible.

Social Media 122

Social Media AI Artificial Intelligence Government 122

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. At Zendesk, we think deeply about the customer experience and how to make it better for every party involved.

CX 52

CX Artificial Intelligence AI Touchpoint 52

Hodusoft

APRIL 5, 2023

7 Best Practices for Managing Call Center Operations Call centers are crucial for many businesses, especially the ones that deal directly with customers. By leveraging call centers, they provide customer support, answer customer queries, resolve issues with products or services, and even accept orders or requests over the phone.

Net Promoter Score 52

Net Promoter Score AI Contact Center Start-ups 52

Beyond Philosophy

JULY 24, 2019

Instead of being a company that I admire with a customer centric and open culture it now appears that the inherent culture of Facebook is one of non transparency which chooses to manipulate their customers and their data. Privacy is not a small thing. Apple says that privacy is a human right. That is where I sit.

Non-Profits 139

Non-Profits Government Machine Learning AI 139

Inside Customer Service

MARCH 31, 2022

This number should not be arbitrary, so we need clear data that tells us how long we really need. Use this data to make the case for a specific amount of new hire training. Hiring great people is difficult, and you want to protect your investment. You'll have real data to justify your recommendations for training time.

Customer Service 162

Customer Service Contact Center 162

Intercom, Inc.

OCTOBER 4, 2018

Innovation doesn’t matter if it can’t be trusted, and that’s why we are committed to ensuring we deliver the highest standards of security for our customers. We aim to constantly deliver the most innovative products to our customers but we know that your trust is fundamental to everything we do. Industry-recognized accreditation.

Compliance 91

Compliance Innovation Engineering 91

Zendesk

MARCH 16, 2021

Customer experience (CX) has become the business strategy, and with good reason. 75% of customers will spend more to buy from an organization that treats them well, according to the 2021 Zendesk Customer Experience Trends Report. Why is data transparency important? Customer data has become an incredibly powerful CX tool.

Government 75

Government CX Innovation Customer Experience 75

Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. That’s because it works.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83