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What is product-market fit? Examples and strategies to find it

Zendesk

AUGUST 22, 2023

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service.

Net Promoter Score 52
Net Promoter Score Sports Social Media Finance 52
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The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

JANUARY 4, 2023

What is customer satisfaction (CSAT)? ​. Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectations. CES (Customer experience score) – Measures how easy or difficult it was to accomplish something.

Contact Center 52
Contact Center Customer Satisfaction Net Promoter Score NPS 52
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