Shep Hyken

NOVEMBER 30, 2021

practice, and the author of five books including his latest, Winning on Purpose: The Unbeatable Strategy of Loving Customers. They discuss how companies can use Net Promoter Score to enrich lives and drive sustainable growth. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling

Net Promoter Score 65

Net Promoter Score NPS Customer Loyalty Customer Service 65

Shep Hyken

SEPTEMBER 6, 2022

Creating a Frictionless Customer Experience. How to Engage the “Whole of Business” to Solve Customer Issues. He shares how organizations can engage the “whole of business” to create a frictionless experience. For the business, it means the contact rate goes down, and the Net Promoter Score and customer loyalty go up.

Net Promoter Score 57

Net Promoter Score Customer Loyalty Customer Service AI 57

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

PeopleMetrics

MARCH 13, 2015

According to an article in the New York Times this week, Slack is "one of the fastest-growing business applications in history." Communication is core to customer centricity. However, if your company has not yet adopted new communications tools, don''t despair. Are you on Slack ? If not, chances are you will be soon.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. This customer-centric approach provides exceptional customer support, whether in-store or by messaging, phone, or email.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13