Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners.

CX 91

CX Non-Profits Education Contact Center 91

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners.

CX 67

CX Non-Profits Education Contact Center 67

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience. Personalization: The Cornerstone of Modern CX 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Zendesk

JUNE 29, 2023

Looking to start a new venture, the brothers—grandsons of Dutch immigrants—started serving espresso from a pushcart by the railroad tracks in downtown Grants Pass, Oregon. Dutch Bros’ Angie Veek, Senior Director of Customer Experience, and Sonia Martin, Senior Manager of Customer Success, are living examples of that ethos.

Customer Service 52

Customer Service CX Start-ups Voice of the Customer 52

Beyond Philosophy

AUGUST 28, 2017

The eclipse is a good example of the way our experiences are influenced by our memories. This is a critical issue for any company that is serious about improving its customer experience. How did my experience measure up to what I expected? Lessons for Customer Experience. How Our Memories are Formed.

CX 112

CX Customer Loyalty Customer Experience 112

PeopleMetrics

OCTOBER 31, 2014

A few of us at PeopleMetrics were talking the other day about customer experience. And we meandered our way to an interesting question: What is the difference between brand and customer experience? Nice to Meet You”: A Short History of Customer Experience. Like we do.) Some may take unique paths.

Customer Experience 103

Customer Experience Voice of the Customer Sports Social Media 103

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 97

CEM CX Contact Center Customer Loyalty 97