Beyond Philosophy

AUGUST 20, 2020

Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones. I am fascinated by the significance of emotion as drivers of customer experience and behavior.

Transportation 348

Transportation Technology Technology Social Media 348

Fonolo

JANUARY 16, 2019

VPs & Directors of Customer Service. VPs & Directors of Web/Social Media. VPs & Directors of Customer Experience. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. Director of Customer Experience. The Panelists.

Contact Center 85

Contact Center Social Media AI Education 85

Fonolo

JANUARY 24, 2019

Secondly, in recent years there has been a growth in “reshoring”: Call centers are returning to North America, a trend driven by several factors including low wage inflation and an increased focus on customer experience. VPs & Directors of Customer Service. VPs & Directors of Web/Social Media.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Beyond Philosophy

AUGUST 21, 2020

Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones. I am fascinated by the significance of emotion as drivers of customer experience and behavior.

Transportation 179

Transportation Social Media Technology Technology 179

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. Call backs anyone?

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

PeopleMetrics

JANUARY 10, 2018

When Volunteers Are Treated Like Customers, Everyone Wins. Customer Experience programs have become “table stakes” for enterprises looking to reduce customer churn and increase revenues through customer referrals and promoting their brand through word of mouth and social media posts. Talk to David.

CEM 74

CEM Close the Loop Text Analytics Social Media 74

Fonolo

JANUARY 30, 2019

VPs & Directors of Customer Service. VPs & Directors of Web/Social Media. VPs & Directors of Customer Experience. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. Director of Customer Experience. The Panelists.

Contact Center 57

Contact Center Social Media Education Innovation 57