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Customer Experience author Elizabeth Dixon on the CX that makes an impact

Intercom

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates. Very excited.

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The 12 best call center software of 2021 (according to users)

Zendesk

Chances are, your call center now handles customer communications over phone, email, chat, social media, and more. This gives your team full visibility into every customer interaction across channels. Insight into trends related to customer experience, customer satisfaction, resolution times, and more.

CRM 59