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S@*#!$%: The One Word to Scrub from Your Email Subject Lines for Surveys

InteractionMetrics

But that question isn’t about customer satisfaction…Rather, it’s about customers’ willingness to recommend a product or service to someone else.” With one question, the Net Promoter Score made customer satisfaction surveying easier than ever. But in the meantime, be considerate of your customers.

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How to launch a digital customer experience transformation

Zendesk

The redesign and digitization of customer journeys. A permanent, live customer feedback loop that is received by as many employees as possible. Remember, customer expectations are always evolving, so “this is how we’ve always done it” won’t pass muster.