SurveySensum

NOVEMBER 23, 2023

Here, take a look at the tools that can help you organize, share, and analyze your NPS surveys. SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. It is more of a generic survey software than a dedicated customer feedback software. Limited survey design elements. Customer Feedback. And not just that.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JUNE 19, 2023

Because if you fail to do so, there will be a serious disconnect between your customer’s expectations and the product or service you are providing, leading to lower customer satisfaction and eventually loss of business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

DECEMBER 1, 2021

Here, take a look at the tools that can help you organize, share, and analyze your NPS surveys. . SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. SurveySensum offers best-in-class features to conduct efficient NPS surveys. SurveySensum. Best features . Best features.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

FEBRUARY 18, 2022

That’s why it is important to always have a proper data analysis plan after gathering feedback. Why should you analyze survey data? Let’s say you are a restaurant owner and you recently conducted a customer feedback survey asking for new options for the new menu. . Sentiment ? But nothing happens!!

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52