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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

FEBRUARY 1, 2023

TRU now sees strong Customer Satisfaction (CSAT) scores at 4.28 / 5, and an average 25 second wait time for support. LiveChat rates among the best live chat for higher education in customer support and ease of use but has reported technical glitches that can create delays for agent response.

Education 89
Education Omnichannel B2B Customer Service 89
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The 2021 Chatties Awards – Winners Announced!

Comm100

FEBRUARY 12, 2021

When the pandemic emerged, staff at Montgomery College , a public community college in Rockville, Maryland, were forced into a remote working environment. She showed great patience, taking time to walk customers through their issues, showing she really cares, and helping them to place orders. Team Award. Runners-up.

Social Media 52
Social Media Customer Service Retail Innovation 52
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