Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
Fonolo
MAY 10, 2023
Consider attending an industry event if you’d like to sharpen your management and customer service skills. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered! You’ll be glad you did!
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Chip Bell
DECEMBER 15, 2020
My river house in the mountains of North Georgia just got fiber optic high speed Internet. The nice clerk told me I could take the item and my receipt to customer service, get a refund, and purchase the correct one. But one of the older TVs needed a fire stick to interface with the Internet. We wanted a 4K, not a 1080.
Kerry Bodine
JUNE 20, 2015
Customer Success Association’s Customer SuccessCon Europe. Atlanta, Georgia. Customer Experience Summit. Interactive Customer Experience Summit. Adaptive Path’s Service Experience Conference. Customer Service Experience. Customer Experience Summit Europe. October 2 – 3, 2015.
Kerry Bodine
JANUARY 13, 2016
Customer SuccessCon West 2016. Atlanta, Georgia. Next Generation Customer Experience. Customer 360 Symposium. Customer Service Experience. Service Providers. Walker B-to-B CX Summit. January 14, 2016. Berkeley, CA. CXPA’s 2016 European Insight Exchange. March 31, 2016. May 3 – 4, 2016.
Chip Bell
AUGUST 18, 2020
You have customers with the cleverness of Albert Einstein, the inventiveness of Booker T. Washington, and the originality of Georgia O’Keeffe. ” How would these “Alices” characterize your openness and encouragement of their participation in creating breakthrough products and services with you?
Chip Bell
FEBRUARY 18, 2020
One Friday evening, I arrived late at my weekend getaway home on a North Georgia river. It is a small irritant, but one we face each time we are en-route and need to alert them to get our cat ready for checkout. Compare that small challenge with this one. Opening the cabinet door, I discovered the PVC drain pipe under the sink had cracked.
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