Win the Customer

SEPTEMBER 12, 2023

Even long-established businesses can embrace change and revolutionize their customer interactions. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. Personalization: The Cornerstone of Modern CX 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Chip Bell

MARCH 3, 2020

I was driving from Portland to Corvallis, Oregon, to deliver a keynote. As I continued on my journey, I reflected on the symbolism of how this scene could relate to customer service. We want customers to “cut to the chase” if their stories are taking too long to tell. It was early morning with light snow.

Start-ups 70

Start-ups Customer Service Innovation CX 70

InteractionMetrics

JUNE 6, 2023

Qualtrics XM Institute [i] has declared 2023 the Year of Empathy, and Forbes Magazine calls empathy the “most important leadership skill” [ii] Because of this, customer service staff are receiving customer empathy training in droves. To be good at their jobs, doctors mute their empathy.

Customer Service 52

Customer Service Sports Customer Experience Innovation 52

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.

Retail 52

Retail Innovation Sales Customer Service 52