Uniphore

JANUARY 25, 2022

In particular, respondents noted that they would like AI to provide tips based on emotions (35%); develop a deeper connection with participants (29%); resolve customer service issues more quickly (26%); and provide on-screen transcription to help reduce a speaker’s accent (24%). Take bitcoin for banking. Now they’re embracing it.”

AI 130

AI Artificial Intelligence Healthcare Legal 130

MattsenKumar

JUNE 3, 2021

Massive saving on rent, free coffee, and transport allowance is allowing organizations to self-fund themselves. We have already witnessed the rise of self-help in customer service, and now 56% of people have reported being satisfied with home beauty practices. Well, remote working is helping cash-starved startups survive.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Zendesk

NOVEMBER 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better. Generative AI uses machine learning (ML) algorithms to analyze large data sets. Traditional AI vs. generative AI: What’s the difference?

AI 52

AI Machine Learning Artificial Intelligence ML 52