Remove Customer Survey Remove Real Estate Remove Social Media Remove Technology
article thumbnail

33 Chatbot Statistics and Trends to Watch in 2022

Aquire

Seventy-seven percent of customers say chatbots will transform their expectations of companies in the next five years. Get our complete guide to learn more about the nuts and bolts of chatbot technology, and how to implement successful chatbots. Why do customers love chatbots? MIT Technology Review ). Salesforce ).

article thumbnail

The State of Automated Customer Service in 2023

Comm100

According to a study on chatbot impact , overall market preference for chatbots as the primary mode of communication for customer service now sits at 45%. The top markets currently profiting from chatbots include: Real estate: 28%. Get our monthly customer service news and best practices update delivered to your inbox.