Intercom, Inc.

MARCH 25, 2021

She’s been coaching business leaders for over 30 years, helping them build more customer-centric initiatives and create long-lasting, memorable relationships with their customers. For businesses to grow, they must rise above the constant stream of issues and deflection strategies and shift to a proactive CX approach. The lesson?

CX 181

CX Start-ups Business Growth Engineering 181

ClearAction

JANUARY 12, 2022

Customer-centered management is straightforward business sense,” declared the first article 1 in this six-part CEO’s Guide to Growth series. Modern corporate governance replaces shareholder primacy with balanced attention among five vital stakeholders: customers, employees, suppliers, communities and shareholders.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. ’ That doesn’t happen all the time. Bill Quiseng CX Expert, Speaker & Consultant. We were all given a little empathetic medicine this year.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Zonka Feedback

OCTOBER 1, 2022

With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. You also need to focus on the essential aspects and ensure that your product provides a seamless experience to the users at every touchpoint. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96