Execs In The Know

FEBRUARY 6, 2024

In today’s fast-evolving business landscape, the emergence of the experience economy and digital transformation has significantly altered how organizations interact with their customers and employees. Here’s why organizations are considering shifting to TX. Here’s why organizations are considering shifting to TX.

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CX Business Growth Technology Technology 102

ECXO

JUNE 20, 2023

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. CX is everywhere. Businesses want a seamless CX just as they do in their personal lives. It can be more important than innovation or market dominance. Where B2C goes, B2B follows.

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CSAT.AI

NOVEMBER 2, 2022

Times, they are always a-changing. No longer silently taking poor treatment, employees and customers pushed back: employees via the Great Resignation, and customers with changing brand loyalty. These events inspired a shift in key CX and EX KPI trends as companies struggle to manage shifting expectations on both sides.

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CX Customer Service Non-Profits Sentiment Analysis 82

ECXO

SEPTEMBER 19, 2023

Article source: [link] Experience management will test your ability to adapt to a new AI reality. It’s impossible to deliver a consistent, differentiated CX without investing in the experience of the people designing and delivering that experience. In simple terms your EX needs to align with your CX.

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