Steven Van Belleghem

NOVEMBER 21, 2023

Culture Built My Brand: The Secret to Winning More Customers Through Company Culture, by Mark Miller & Ted Vaughn (2021) Too many executive leaders settle for inadequate employee performance, mediocre outcomes, and unremarkable earnings. But this doesn’t have to be your organization’s reality.

Innovation 62

Innovation Customer Service Retail Customer Experience 62

Intercom, Inc.

MARCH 25, 2021

For businesses to grow, they must rise above the constant stream of issues and deflection strategies and shift to a proactive CX approach. For businesses to grow, they must rise above the constant stream of issues and deflection strategies and shift to a proactive CX approach. What will your legacy be? The lesson?

CX 181

CX Start-ups Business Growth Engineering 181

Steven Van Belleghem

APRIL 20, 2021

Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. How to start new businesses and create significant organic growth in an already successful company.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Zendesk

APRIL 6, 2021

You might envision a call center as a warehouse jammed with tiny desks where tired agents switch endlessly from one call to the next. And, as a result of the COVID-19 pandemic, call center agents and managers now benefit from better technology and more flexible work options. What jobs are available at a call center?

Contact Center 52

Contact Center Omnichannel Start-ups Technology 52