cx-employee-engagement whitepapers build-the-best-contact-experience-for-employees-and-customers 
Fonolo
NOVEMBER 17, 2020
We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Contact Center Trends 2021. Bill Quiseng CX Expert, Speaker & Consultant. .
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.
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Fonolo
APRIL 25, 2018
Whether a department or company is looking to maintain high morale and employee retention, or looking for creative ideas to increase customer satisfaction, a corporate culture that fosters strong professional relationships amongst colleagues is one that is ahead of the curve. Work Friendships Lead to Increased Productivity.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
Lumoa
AUGUST 25, 2020
You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. Yet, we brought you some stats to reiterate the importance of cultivating a tribe of happy, loyal customers.
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