Zendesk

MAY 18, 2023

And, similar to last year, we streamed our keynote live for our digital audience, across five different broadcasts and time zones. Certainly it was a year of change and, at Relate, our new CEO Tom Eggemeier shared his vision for how Zendesk will deliver intelligent CX in the days ahead.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Contact Center Trends 2021. Bill Quiseng CX Expert, Speaker & Consultant.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Zendesk

DECEMBER 21, 2021

To do that, you’ll need to be more informed than ever about buyer behavior, recent trends in selling (including B2B sales), and trends in sales management. In this piece, we cover the five most important sales trends for you to watch as we all move into 2022. CX expectations are on the rise.

Sales 98

Sales Social Media CRM B2B 98

CX Journey

MARCH 13, 2019

Image courtesy of CX Network Today I'm pleased to share a guest post by Chanice Henry of CX Network. According to CX Network’s latest Annual Global State of CX Report , showing return on investment (ROI) from CX projects is one of the top challenges troubling CX practitioners.

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

CX Journey

MARCH 13, 2019

Image courtesy of CX Network Today I'm pleased to share a guest post by Chanice Henry of CX Network. According to CX Network’s latest Annual Global State of CX Report , showing return on investment (ROI) from CX projects is one of the top challenges troubling CX practitioners.

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32