Zendesk

OCTOBER 18, 2023

A chatbot persona is an extension of a brand’s identity and can transform the chatbot experience from boring and robotic to exciting and engaging. In this guide, we’ll break down the benefits of using a chatbot persona, its key components, where to use it, popular examples, and how to create one that fits your brand.

Social Media 52

Social Media AI Artificial Intelligence Sales 52

Ameyo Callversations

AUGUST 24, 2022

The easy availability of on-demand messaging has led to a paradigm shift in customers’ preference for communication. But maintaining the expected communication with them is not a trivial task. This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Callminer

SEPTEMBER 14, 2020

They help call centers continuously optimize their processes and provide better experiences for both call center employees and the customers or clients they interact with. Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

Ameyo Callversations

JULY 7, 2022

Present-day organizations look forward to utilizing every opportunity to interact with their target customers and learn more about their experiences. They spend millions of dollars in setting up email campaigns, review sites, and website analytics just to know what their customers think of the products/services they offer.

Customer Feedback 52

Customer Feedback AI Technology Technology 52

Lumoa

FEBRUARY 6, 2018

The future of customer experience is decided. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you. Every each of them answered the following questions: How do you see the future of customer experience? How to overcome those challenges? Probably not.

CX 129

CX Customer Experience Education Machine Learning 129

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132