ClearAction
MAY 14, 2024
8 Keys to Better VoC Methodology Lynn Hunsaker VoC methodology is the starting point for buy-in and enthusiasm around customer insights. In this Part 2 of 3 article series, we’re building on the 8 points explained in Better Measurement : 8 Voice of Customer Keys to CX ROI. Do you want more executive support? Common sense?
ClearAction
JULY 28, 2023
Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023 ! Your CX team must have skills to foster holistic customer focus across the entire organization. Data informs and patterns stimulate.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
MAY 26, 2023
Data mining technologies abound, and this should be your top interest in CX tech investment. How you ask, analyze, and advocate CX insights is pivotal to your enterprise growth curve. Ask : First, make full use of Almost-Free VoC (voice of the customer). It abounds in almost-free VoC.
CX Journey
NOVEMBER 6, 2014
What This Means for VoC / CX In-house customer experience teams face a similar dilemma when deciding whether or not to hire a vendor or consultant and to what degree. A data analyst? What about VoC program architects? What VoC / CX technology and tools does your team own? Does your team have an evangelist?
Callminer
AUGUST 6, 2019
New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Providing employees with timely and relevant customer feedback is the most direct way to engage them in improving CX. The best VoC technology should also be able to integrate seamlessly.
Taylor Reach Group
MAY 24, 2018
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. CX NYC 2018: June 19-20, New York, NY.
CX Journey
AUGUST 29, 2014
What this means for VoC / CX If your business model relies on a distributed sales channel, value-added resellers, service vendors, or any other partner relationship, please listen up: Your VoC / CX program needs to be leveraged to enhance your relationship with these valued partners.
Expert insights. Personalized for you.
48 
Let's personalize your content