CX Innovation Mystery Shopping New York 
InteractionMetrics
APRIL 16, 2024
Companies seem inordinately invested in their customer experience (CX) strategy. So, CX isn’t just which factors affect the experience but how they stack up against each other. Innovation: Don’t get complacent. Introduce new services or products to keep your company fresh. brands declined. But it’s how we grow.
SurveySensum
JULY 14, 2020
With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
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