Comm100

MAY 4, 2022

Step 3: Connect all your digital channels within an omnichannel platform. The next and crucial step in accelerating credit union digital transformation is adopting omnichannel member engagement software. Omnichannel platforms connect every communication channel (and the data within) together within one platform.

Omnichannel 87

Omnichannel AI Artificial Intelligence Start-ups 87

Comm100

MARCH 2, 2022

Why member engagement is so important Why digital support helps credit unions improve engagement How to improve credit union member engagement Live chat for credit unions Video chat in credit unions Chatbots for credit unions Omnichannel member engagement for credit unions. With this has come a high appreciation of customer experience (CX).

Omnichannel 52

Omnichannel Non-Profits Start-ups AI 52

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Keynote: CX Innovation at Amazon, the World’s Most Customer-Centric Company. But we’ll try! Customer Shop Talk Highlights.

Innovation 52

Innovation Artificial Intelligence AI CX 52

Comm100

SEPTEMBER 22, 2021

Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. For successful digital transformation in CX, that means collecting feedback from your customer support team. 5 Best Practices to Prepare for Digital Transformation. Engaging With Leadership.

Customer Service 69

Customer Service Social Media Omnichannel Technology 69