Doing CX Right

JULY 21, 2021

The post Diversity, Inclusion & Belonging Differences and CX Impacts appeared first on Doing CX Right. When employees feel valued, appreciated and have a sense of belonging, customers see & feel it too. Learn & apply CX best practices at your workplace.

CX 52

CX 52

Doing CX Right

MAY 20, 2021

Diversity is rising as leaders understand the importance to customers & business success. Inclusion needs more focus. The post Employee Retention Depends on Inclusion – Not Just Diversity appeared first on Doing CX Right. Read & apply best practices.

CX 40

CX 40

Qualtrics

JUNE 17, 2020

Want to understand more about diversity and inclusion ? Learn strategies to create a culture of inclusion in this X4 session. We know it instinctively, but the facts back it up: the employee experience (EX) is bettered by inclusion and diversity. In fact, organizations with strong “diversity climates” (i.e.,

Education 61

Education Start-ups Gaming Customer Relationship 61

ECXO

MARCH 10, 2024

Let’s take a moment to recognize and celebrate the outstanding leaders in diversity, inclusion, and equality, who continue to pave the way for women everywhere. Here’s to celebrating their personalities, inclusion, diversity, and special skills, while hoping for a future of 100% equality!

Innovation 124

Innovation CX Customer Experience 124

Qualtrics

JUNE 17, 2020

Is your company fully leaning into workplace diversity and inclusion? Here’s a closer look at the benefits of diversity and inclusion – and steps for achieving your D&I goals. Defining diversity and inclusion. What is workplace diversity? What is workplace inclusion?

Start-ups 39

Start-ups Education Innovation 39

Help Scout

JUNE 18, 2019

It’s been ten months since we last reported on the state of Diversity and Inclusion at Help Scout, and we’re excited to provide an update on where we stand as of April 2019. Related: Diversity and Inclusion at Help Scout: 2017 ; Diversity and Inclusion at Help Scout: 2018. What we’ve been working on.

Engineering 40

Engineering Start-ups 40

Help Scout

AUGUST 15, 2018

To build an inclusive company culture, however, we need to understand how people from all backgrounds feel about their workplace, so we have to ask the questions. Meaningful diversity work is more than just representation and numbers. Checking boxes can never fully capture the complexity of our identities. How did we get there?

Legal 40

Legal Engineering 40

Qualtrics

JUNE 30, 2020

Right now every organization globally has a responsibility to promote diversity and inclusion. Diversity and inclusion should be a celebration of human experience. But fostering a strong diverse and inclusive workforce has been shown to significantly increase job satisfaction and knowledge sharing.

Start-ups 29

Start-ups 29

Qualtrics

APRIL 25, 2019

There is a discord among corporate diversity and inclusion (D&I) initiatives. These demographics are set to be more culturally diverse than anything seen before, and they are motivated by values, purpose, and experience. Just 1 in 10 D&I programs reach maturity in the workforce. A New Approach to D&I.

Gaming 40

Gaming Customer Satisfaction 40

ECXO

MARCH 4, 2024

By recognizing and honoring the capabilities of women, we not only foster inclusivity and diversity for all but also pave the way for a more equitable and prosperous future. Empowering women isn’t just the right thing to do; it’s the smart thing. appeared first on ECXO - European Customer Experience Organization.

CX 52

CX Innovation Customer Experience 52

Fonolo

JANUARY 14, 2021

Fostering an inclusive work environment is essential if you want a high-performing contact center team. This is why fostering a culture of inclusion, especially today when contact center workers are on the front lines of your business supporting your customers. 3 Reasons Why Agent Satisfaction is the New Customer Satisfaction.

Contact Center 150

Contact Center Start-ups Sales Customer Satisfaction 150

Fonolo

JULY 28, 2022

Over the past couple of years, inclusivity in hiring has taken center stage in HR departments across every industry; and that includes inclusive hiring practices for call centers. Diversity is great for employees and businesses, too. Three Ways to Drive Inclusive Agent Engagement. What are Inclusive Hiring Practices?

Contact Center 81

Contact Center Customer Satisfaction Innovation Technology 81

Logicalware

MARCH 20, 2024

Flexa partners with companies that meet their high standards of flexibility and inclusion, based on an anonymous survey of their employees. “I By prioritising work flexibility, businesses can enhance work-life balance, attract and retain top talent, foster inclusion and diversity, and drive operational resilience.

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Customer Think

MARCH 11, 2024

Much of the marketing related media seem to concentrate on virtue signalling regarding “green issues” diversity, social inclusion, gender politics, but seldom on the reality of making money for the long term future of the business.

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InteractionMetrics

DECEMBER 13, 2023

Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. Diversity refers to who your employees are.

Direct Marketing 52

Direct Marketing Customer Feedback Customer Experience 52

Lumoa

JUNE 23, 2021

Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. What is diversity in customer experience?

Customer Experience 83

Customer Experience Non-Profits Start-ups Innovation 83

Win the Customer

DECEMBER 23, 2023

Diverse Data Sets Create diverse and inclusive datasets to mitigate biases. This allows for compatibility with diverse platforms and encourages collaboration for responsible AI development. Understand their concerns and incorporate their feedback to create more inclusive and responsible solutions.

Touchpoint 69

Touchpoint AI Customer Experience Education 69

Intercom, Inc.

JUNE 4, 2020

We’re very conscious that we have a lot of work to do around diversity and inclusion at Intercom, and we have not always been where we want to be in that regard. 5 things allies can do to sponsor coworkers from underrepresented groups : Simple steps that we can all take to make the workplace more inclusive. . Historical context.

Education 160

Education Start-ups 160

Fonolo

JUNE 2, 2022

Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so it’s crucial to ensure you focus on inclusive agent engagement in your contact center. 3 Ways to Drive Inclusive Agent Engagement Click To Tweet. Why is Inclusive Agent Engagement Important? Large desktop monitors.

E-commerce 81

E-commerce Contact Center Start-ups Technology 81

InteractionMetrics

OCTOBER 25, 2023

Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. When OCFA first proposed a Diversity, Equity, and Inclusion initiative in 2021, some staff responded skeptically. To foster a more inclusive, respectful, professional, and equitable workplace culture based on science.

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Intercom, Inc.

MARCH 20, 2019

Inclusive workplaces are created. Our workplace experience team and our employee community groups, Inter-Diversity and Inter-Women, have been champions of this work. It’s these experiences, grounded in better understanding each other, that help to create a more inclusive office for us. Stories are powerful.

Transportation 24

Transportation Engineering Start-ups Sales 24

Customer Think

JUNE 13, 2023

Diversity, equity, and inclusion (DEI) is an important focus in today’s workplace. In fact, companies are expected these days—largely in response to political and cultural events in recent years—to actively work toward breaking down systemic barriers and nurturing more equitable and inclusive work environments.

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Customer Think

DECEMBER 18, 2023

Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. Employees are often skeptical when a workplace diversity survey is introduced, which makes […] It’s more fundamental than that — it’s simply right.”

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Fonolo

JUNE 2, 2022

Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so it’s crucial to ensure you focus on inclusive agent engagement in your contact center. 3 Ways to Drive Inclusive Agent Engagement Click To Tweet. Why is Inclusive Agent Engagement Important? Large desktop monitors.

E-commerce 67

E-commerce Contact Center Start-ups Technology 67

MyCustomer Experience

OCTOBER 6, 2023

SvetaZi/iStock It was announced this week that to ensure that the company hits its diversity and inclusion targets BT (British Telecom) was. 6th Oct 2023 By Nicholas Watkis Principal Consultant

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CX Network

JULY 12, 2023

CCW Excellence Awards celebrated advances in technology, diversity and inclusion

AI 80

AI Technology Technology 80

Customer Think

OCTOBER 13, 2023

It was announced this week that to ensure that the company hits its diversity and inclusion targets BT (British Telecom) was to reduce staff and move many jobs from rural districts to city centres. But will these changes have a positive or negative effect on customers and how will BT know? This follows a pattern […]

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Execs In The Know

MAY 7, 2023

Fostering Inclusivity NAMI’s campaign recognizes the importance of inclusivity in mental health discussions. By amplifying diverse voices and experiences, NAMI encourages an inclusive dialogue that dismantles systemic biases and promotes equal access to mental health resources and support.

Construction 98

Construction 98

Qualtrics

AUGUST 26, 2021

Foster a culture of inclusion at your organization with these actionable steps. Looking for ways to design inclusion into your everyday work life, but not sure how to get started? What is inclusion in the workplace? What is diversity in the workplace? What are the benefits of inclusion in the workplace?

Start-ups 49

Start-ups Innovation Education 49

Intercom, Inc.

DECEMBER 16, 2020

Seek out diverse perspectives. Here are three things you can do to ensure a more inclusive, equitable sales culture, at the hiring stage and beyond. You can’t just think about diversity as one thing,” Lauren says. Be deliberate about diversity every day. Broaden your recruitment pipeline.

Sales 143

Sales Start-ups Education Customer Feedback 143

Kerry Bodine

FEBRUARY 6, 2021

If no, start with an inclusive set of personas. Then layer in diversity. Face diversity head on. Engage your team in deciding how to best bring diversity into your persona and journey map development initiatives. Do you have any best practices for bringing greater inclusion to your customer experience efforts?

Agriculture 102

Agriculture Retail Start-ups Customer Journey Map 102

Intercom, Inc.

APRIL 14, 2022

As Chief People Officer, David will lead the company’s global People organization, including talent acquisition, onboarding, learning and development, HR business partners, total rewards, diversity, equity and inclusion, and real estate & workplace experience.

Real Estate 129

Real Estate B2B Customer Experience 129

Execs In The Know

DECEMBER 5, 2023

Vicki, a seasoned leader in customer experience (CX), brings a wealth of knowledge and expertise garnered from her diverse career journey, spanning industries and roles. We’re thrilled to announce the release of an engaging and insightful episode featuring Vicki Perryman from Humana on The CX Leadership Exchange.

CX 52

CX Healthcare Innovation Customer Experience 52

1 to 1

APRIL 14, 2015

population grows more diverse, so must the average company''s workforce. Just as the U.S. To remain on the cusp of innovation, leaders must conduct an internal audit to explore their brand''s current scope and expand future outreach initiatives. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Innovation 55

Innovation 55

Zendesk

DECEMBER 15, 2021

Andee will lead the vision for employee experience for a rapidly growing employee base, and charter the teams that will lead Zendesk’s people strategy, including talent acquisition and development, total rewards, global diversity, equity, and inclusion.

Business Operations 98

Business Operations 98

Doing CX Right

JUNE 5, 2020

Her teaching and guidance correlate to my passions in creating better human experiences and workplace cultures where diversity of thought and inclusion are valued. I’m interested to hear your thoughts about inclusion and diversity in the workplace. Which leaders stand out to you and why?

Education 52

Education CX Customer Experience 52

Intercom, Inc.

DECEMBER 21, 2020

Alongside posts on the thinking behind our latest products and features, we also published essays and podcasts about the challenges posed by the pandemic , how we made the transition to remote work , how we thought about diversity and allyship , and more. Speaking our values. Caoimhe Gaskin, Editor. Minding our mental health.

E-commerce 232

E-commerce Healthcare Start-ups Engineering 232