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10 Ways the Best Call Centers Thrive in the New Normal

Uniphore

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Drive Agent Satisfaction to Drive Customer Loyalty. Educating, engaging and empowering employees. Getting rid of outdated EX metrics and KPIs. Download eBook. And there’s no going back.

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6 things tech companies should know about experience management (XM)

Qualtrics

However, when tech companies get experience management (XM) right, they’re richly rewarded. Each of these factors means that the entire organization does not have access to the data and insights that can ultimately empower agile decision-making, strategic change, and measurable business outcomes. Employee Experience (EX) is crucial.