Inside Customer Service

NOVEMBER 11, 2021

In this one featuring Los Angeles Dodgers pitcher, Max Scherzer, Scherzer uses baseball analogies to coach an applicant looking for a sales management position. What's struck me about these commercials is the strength of Indeed's brand promise: "We help people get jobs." What makes a great brand promise?

Start-ups 130

Start-ups Customer Experience Sales 130

Intercom, Inc.

JUNE 22, 2022

The exciting new features launching today – Custom Actions and Custom Objects – are no-code capabilities that will help boost your self-serve resolution rate by allowing your bots to access external information and answer more questions than ever. And, there’s no technical expertise required to install these features. Custom Actions.

Invoicing 218

Invoicing E-commerce Customer Satisfaction Start-ups 218

Beyond Philosophy

APRIL 18, 2024

They have a feature called Spotify Wrapped, which reveals your listening behavior for the past year. I like both features a lot and neither feels creepy. The brand and your relationship with it might make a difference, too. One might view personalization from a trusted brand as a benefit, whether from technology or not.

Technology 78

Technology Technology Business Operations Customer Relationship 78

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

NGDATA

MARCH 21, 2024

Instagram has launched "Ads with Promo Codes" globally for brands. The feature drives sales and tracks them directly. Source The post Instagram Launches Ads With Promo Codes To Entice Purchase Activity appeared first on NGDATA.

Sales 52

Sales 52

Beyond Philosophy

OCTOBER 26, 2023

She’s always believed in a strong brand, but how can she plan what people take away from her brand? ” feature, where listeners write or call us regarding a business problem they want our advice to solve. She thinks of brands appropriately, and not everyone does. Your brand is a tactic.

Social Media 88

Social Media Sports Start-ups Management Consulting 88

Beyond Philosophy

OCTOBER 21, 2023

A strong believer in brand, Beard is starting a new company and asked us for help getting people to take away what she wants them to about her company’s brand. Beard’s question brings up some interesting concepts regarding brands, their origins, their evolution, and their existence for organizations today.

Start-ups 78

Start-ups Customer Experience 78

Lumoa

DECEMBER 19, 2023

This type focuses on breaking down text into specific aspects or features and assessing sentiment towards each one. Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers. Developers and UX professionals can also tap into its potential to enhance products and services.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Branding your survey. What Is NPS Software?

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

SurveySensum

MARCH 19, 2024

Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. What other brands do you consider when purchasing [product/service]? What improvements would you like to see from our brand in the future? Brand Awareness Survey Questions Have you heard of our brand before taking this survey?

Net Promoter Score 52

Net Promoter Score Customer Feedback Construction Customer Survey 52

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. Benefits of getting featured on influencer review sites. Of course, getting featured on a consumer review site is the easier of the options.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

TeamSupport

APRIL 17, 2024

It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Doing CX Right

MARCH 3, 2024

Stacy Sherman and featured guest, Thom Singer, explain how to strengthen brand loyalty through superior customer service, in-person connections, and active listening. Listen to Doing CX Right podcast now. The post Cultivating Community and Conversations in Customer Service appeared first on Doing CX Right.

Customer Service 52

Customer Service CX 52

Intercom, Inc.

APRIL 6, 2018

That means building multiple new products, each with their own signature brand voice. Reframing features in terms of the value they provide is the first step of building a unique voice. It also gives features more depth by placing each of them in context, thereby setting up the building blocks for your story.

Construction 222

Construction Start-ups Sales 222

Experience Investigators

FEBRUARY 7, 2023

Customers leave a brand or stop purchasing for lots of reasons. Yet they still might be an advocate for your brand, leading to positive word-of-mouth marketing, referrals, and encouragement to future prospects considering becoming a customer. Some brands have done this, but many miss the mark!

Social Media 122

Social Media CRM Start-ups Customer Loyalty 122

Intercom, Inc.

AUGUST 12, 2020

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Advanced ticketing workflows to drive efficiency.

Start-ups 249

Start-ups Customer Experience Customer Service 249

Totango

FEBRUARY 11, 2022

B2B customer experience consists of the total set of thoughts, emotions, and behaviors that B2B clients undergo when interacting with your brand. This encompasses interactions with your brand during all stages of their customer journey , including before purchase, during the buying process, and after making a purchase.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Intercom, Inc.

DECEMBER 6, 2022

We also work on improving channel capabilities so customers and their users have all the necessary features and tools to resolve queries at their fingertips. We apply the ‘make it feel personal’ principle to every step of the design process”. A simple example? Add elements of delight. Setting the right expectations.

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Intercom, Inc.

JUNE 22, 2020

Mobile Carousels: Mobile Carousels allow you to onboard users, highlight new features, share marketing promotions or product announcements, and proactively support customers with useful tips all within your native app. Promote stand-out features. Yelp does this with their “Yelp Collections” feature within their mobile app.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

SurveySensum

JANUARY 18, 2024

Consider a scenario where a beauty brand identifies a customer who frequently purchases skincare products. Imagine a customer purchasing a camera; they might receive a thank-you SMS saying, “Thank you for choosing [Brand]! This makes customers feel seen and appreciated throughout their journey with the brand 2.

Retail 52

Retail Customer Relationship Start-ups Customer Feedback 52

Execs In The Know

APRIL 14, 2024

Lovevery , the acclaimed subscription-based early learning brand, is featured in an interview with Emily Sarver, the Vice President of Customer Experience. The post Discover How Subscription-Based Brand Lovevery Transforms Customer Experience into Lifelong Learning appeared first on Execs In The Know.

Customer Experience 52

Customer Experience Manufacturing Innovation Education 52

SurveySensum

MARCH 15, 2024

You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Best Features: Best-in-class features are provided by SurveySensum to enable effective market research. This tool is ideal for both beginners and seasoned professionals.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

MARCH 7, 2024

This article aims to delve into the nexus between CSR and customer loyalty , exploring the ways in which socially responsible practices , such as considering CSR impact on customer loyalty, can enhance brand image, drive customer loyalty, and contribute to long-term business success. CSR provides a valuable avenue for differentiation.

Customer Loyalty 52

Customer Loyalty Customer Acquisition Customer Satisfaction Start-ups 52

ECXO

APRIL 24, 2024

Imagine having to choose between 3 features to solve a problem, versus being offered 15 different features for it. Market Presence and Brand Reputation Established Market Presence: Having been in the market for decades, these companies have established a strong reputation and reliability.

CX 105

CX B2B Compliance Sales 105

Beyond Philosophy

APRIL 12, 2024

It has cool features, like Spotify Wrapped and DJ playing mode, that enhance the music and user experience but aren’t creepy. We explain why brands should always consider who you’re talking to, how you’re doing it, and why. The trick is to balance personalization and privacy without making it weird.

Gaming 88

Gaming Customer Relationship Sales Technology 88

Zendesk

JULY 12, 2023

That said, hospitality brands continue to face challenges that impact their ability to consistently deliver a high level of service to their guests, including: Labor shortages: Like most industries, hospitality companies struggle to maintain staffing levels to pre-pandemic levels, including customer service and guest service staff.

Hospitality 93

Hospitality Hospitality Engineering Innovation 93

Beyond Philosophy

JUNE 10, 2023

Your customers are having a relationship with your brand right under your nose. Our connection with brands is much like any other relationship in our lives, with some being healthy while others are not. Unfortunately, it’s not uncommon for people to form codependent or dysfunctional relationships with brands.

Customer Experience 78

Customer Experience 78

Zendesk

NOVEMBER 9, 2023

This feature can be incredibly helpful for businesses of all sizes, allowing them to scale effortlessly while ensuring customer satisfaction. For businesses trying to differentiate themselves from their competitors, extending brand personality to bots can be extremely advantageous.

AI 52

AI Customer Service Customer Satisfaction Retail 52

TeamSupport

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. With features like the Water Cooler, Discussion, and Waterfall, your team can easily share information and collaborate effectively.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management CRM 52

Totango

AUGUST 18, 2021

A freemium onboarding email sequence is a series of emails sent automatically to new freemium users to provide an orientation to your SaaS product and your brand. It introduces new users to key product features. Information on Features the Customer Has Started Using. Spotlight on Premium Features. Welcome Email.

Start-ups 115

Start-ups Technology Technology 115

Zendesk

MAY 27, 2022

Bigblue (Support) is a fulfillment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. It follows the latest trends in web design and features a brand new layout with a wide variety of features.

E-commerce 96

E-commerce Social Media Technology Technology 96

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. AI-powered features such as suggested solutions and automatic chat summarization can speed up time to resolution and improve overall customer satisfaction.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. Protect your brand’s reputation. Protect your overall brand health and safety. Improve your customers’ experiences.

Social Listening 110

Social Listening AI Social Media CXM 110

Totango

DECEMBER 29, 2021

Today’s SaaS customer makes purchasing decisions based on their digital experience of your brand. This means that successful brands need to align their product experience with what data indicates about customer needs. Use your data to plan new features. This can suggest the issues new features need to address.

Customer Satisfaction 97

Customer Satisfaction Technology Technology 97

ECXO

MARCH 20, 2024

With a proven track record of transforming businesses, including brands like DoorDash, Hilton, and JP Morgan Chase, Dr. Natalie specializes in driving better experiences that translate into tangible business results.

AI 52

AI CX Retail Customer Service 52

SurveySensum

FEBRUARY 28, 2024

We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52