Intercom, Inc.

AUGUST 25, 2021

We’ve also been hard at work adding additional customer engagement features. Want to see these features in action? We have a wide range of brand new reports and several new reporting features. We’ve introduced new chart types and new reports for Resolution Bot and Macros so you can optimize the performance of both features.

AI 129

AI Start-ups Sales Technology 129

Intercom, Inc.

NOVEMBER 17, 2021

Want to see these features in action? Reach and engage more customers with new multichannel transactional messaging, enhanced Product Tours, and an improved email experience. Customer feedback: We need transactional emails, like for example password recovery and that kind of thing. Conversational support. New permissions.

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

Intercom, Inc.

DECEMBER 6, 2022

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. This means they can choose to either reveal the teammate email ID or protect it with a generic user ID based on their needs.

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Inside Customer Service

AUGUST 10, 2023

Email, chat, and text are all popular forms of customer service communication. A software customer called the support department to ask if the software had a particular feature. He asked the customer clarifying questions to understand why she wanted that particular feature. The emails are free, and anyone can subscribe.

Customer Service 199

Customer Service Start-ups 199

Totango

AUGUST 18, 2021

The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users. In this blog, we’ll cover what freemium onboarding email sequences are before we take a closer look at what types of emails go into successful onboarding campaigns. Welcome Email.

Start-ups 115

Start-ups Technology Technology 115

SurveySensum

FEBRUARY 28, 2024

We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Inside Customer Service

FEBRUARY 16, 2023

Email Address Sign Up privacy info Almost finished! Please confirm your email address. Check for an email from jeff@toistersolutions.com. Once your email address is confirmed, I'll send you a link download the guide. Do you think you can spot a fake smile from a real one? Test your skills here.

Start-ups 238

Start-ups Customer Service 238

Beyond Philosophy

APRIL 18, 2024

They have a feature called Spotify Wrapped, which reveals your listening behavior for the past year. I like both features a lot and neither feels creepy. He recommends looking at your spam emails. Not all marketers using personalization or email are lazy. If you read them, you will see little personalization there.

Technology 78

Technology Technology Business Operations Customer Relationship 78

Intercom, Inc.

AUGUST 12, 2020

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Advanced ticketing workflows to drive efficiency.

Start-ups 249

Start-ups Customer Experience Customer Service 249

Intercom, Inc.

OCTOBER 12, 2022

Earlier today, we announced some of our most exciting products and features yet – taking our Engage solution to the next level and enabling exciting new levels of engagement for our customers. Intercom customers using in-app messaging see 3-4x the engagement rates when compared to typical email engagement. Here’s what we’ve built.

Omnichannel 104

Omnichannel Start-ups Education Customer Experience 104

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Delivering your survey through multiple channels, such as your website and email list. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Intercom, Inc.

OCTOBER 28, 2020

Once you’ve captured someone’s attention with a banner message, you can now drive a range of actions, such as: Click a CTA, opening a new feature page and triggering a Product Tour. Submit an email address. You can use an email sign-up field to capture leads. Banners are perfect for capturing visitors’ attention.

Real Estate 239

Real Estate Start-ups Sales 239

Zendesk

FEBRUARY 7, 2024

Businesses typically execute these campaigns through email, although they can also use other channels like messaging and direct mail. According to Validity, nearly 50 percent of recipients go on to read subsequent company emails after a win-back campaign. Assess the inactive subscribers on your email list.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

Intercom, Inc.

JANUARY 31, 2023

☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We always believe the best way to cut through the hype is by putting real features in the hands of our customers. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

AI 188

AI Start-ups Technology Technology 188

Intercom, Inc.

APRIL 4, 2022

As well as these cutting-edge products, we’ve also launched some additional features and updates we’re excited to share with you today. Elevate your designs with multicolumn email layouts. You can now enjoy the increased flexibility and simplicity of designing emails with our new multicolumn email layouts and editor improvements.

Gaming 118

Gaming Customer Feedback Customer Experience 118

Intercom, Inc.

NOVEMBER 24, 2020

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers.

Engineering 211

Engineering Start-ups Customer Experience 211

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

TeamSupport

NOVEMBER 30, 2023

These can include ticketing, live chat, social media, email, and other means. Email Behind traditional telephone support, the second most common form of case submission for companies that thrive on customer support is email. A well designed web case form can be a boon to any company’s customer support plan.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Totango

JULY 22, 2022

The Customer Experience Canvas for the Engage Customers SuccessBLOC features several pre-built Tracks filled with workflow and email campaign templates designed to help you implement a proactive customer nurture strategy. . face-to-face, web meetings, emails, phone calls, etc.),

Scorecard 100

Scorecard NPS Customer Retention Start-ups 100

Intercom, Inc.

AUGUST 31, 2021

In addition to email, you can now choose from a range of conversational message types – like push notifications, in-product messages, banners – so you can engage and inform your customers in the right place, at the right time, using the channel (or channels) that work best. Message type: Email. What is transactional messaging?

Engineering 218

Engineering Start-ups Gaming Customer Experience 218

TeamSupport

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Beyond Philosophy

APRIL 12, 2024

It has cool features, like Spotify Wrapped and DJ playing mode, that enhance the music and user experience but aren’t creepy. Check your spam emails; they’re not overly personal. The trick is to balance personalization and privacy without making it weird. Discount Tackle gets it. They add value to Colin’s fishing game.

Gaming 88

Gaming Customer Relationship Sales Technology 88

SurveySensum

FEBRUARY 6, 2024

By understanding why customers choose a competitor, you can identify specific features, pricing models, or service aspects that attract them. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Now, let’s look at some of the best practices for gathering cancellation surveys.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Customer reviews offer an honest gateway into a product’s pros, cons, and features. Here’s a customer review on how Delighted lacks a smooth and easy automation feature: Source 4. Why Look For Delighted Alternative?

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Free Version We also verified if these tools offer a free version, even with limited features, to gauge their complexity. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Customer Think

DECEMBER 12, 2021

Recent years have seen the rise of live chat and chatbot features on websites and social media channels, but email remains the foremost choice for customer-company […]. Today, marketers and sales agents can choose from a range of technologies to connect with them.

Social Media 136

Social Media Sales Technology Technology 136

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Use email early on. But email is. That’s right: retention can be twice as powerful as acquisition.

Customer Retention 199

Customer Retention Education Start-ups Customer Loyalty 199

SurveySensum

FEBRUARY 1, 2024

Prioritizing Features: Helps decide which product features matter most to users. This way, new product features focus on fixing real customer issues, not just coming up with ideas that might not be useful. Email feedback forms reach a wider audience conveniently. Let’s see how we can do that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

FEBRUARY 26, 2024

Look for features such as drag-and-drop survey builders, pre-built survey templates , and straightforward data analysis tools. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you. Pricing The Basic Plan starts at $99/month.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

TeamSupport

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. With features like the Water Cooler, Discussion, and Waterfall, your team can easily share information and collaborate effectively.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management CRM 52

Totango

OCTOBER 11, 2021

However, if your communication with your customer stops there, you’re not doing anything to ensure continued feature adoption. For example, when your customer’s activity pattern indicates that adopting a new product feature would help them derive more value from your product, this can trigger an email with a tutorial link to be sent to them.

Education 95

Education Technology Technology Customer Service 95

Win the Customer

OCTOBER 6, 2020

Writing customer service emails that feature a personal touch go a long way towards building a strong relationship with those customers. Robotic, bland and sterile emails distance customers from your brand and could ultimately lead them to look elsewhere for the services you provide. 1) Say My Name, Say My Name.

Customer Service 173

Customer Service Customer Feedback Customer Retention Customer Experience 173

Customer Service Life

FEBRUARY 10, 2020

This article features incredible contributions from the CX Accelerator community. 3 Ways to Bridge the Gap From Training to Proficient Customer Service – Early in my career in customer service we had a ticketing system with a “QA” feature and every email new agents composed had to be approved before sending.

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Fonolo

FEBRUARY 14, 2023

Features of Call Center Automation Software Now that we’ve established the main benefits of call center automation software, it’s time to break down the key features. When hunting for new call center technology, keep these features in mind: Forecasting In the contact center, every customer interaction is logged as multiple data points.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. Planning strategic emails at key milestones in your customer journey can help you deliver a smoother customer experience, yielding higher satisfaction and better retention rates. New Feature Announcements.

Net Promoter Score 105

Net Promoter Score NPS Start-ups Customer Relationship 105

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Omnichannel Support Customers today expect a seamless experience across various channels, from email and social media to live chat and phone support.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105