Comm100

APRIL 22, 2024

Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations. Ticketing automation : Enhances the management of follow-up tasks and tracking issues through automated workflows, which reduces manual entry errors and speeds up resolution times.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

TeamSupport

JULY 13, 2023

TeamSupport, the leading provider in B2B customer support software , is equally committed to introducing new AI-powered features to their platform in the coming months that offer high-quality support - all while leaving the humanness of customer care intact. Keep an eye out for this feature release from TeamSupport and the ones to follow.

B2B 98

B2B AI Sentiment Analysis Customer Satisfaction 98

Lightico

FEBRUARY 11, 2024

For instance, a leading auto finance provider integrated IDP into its loan processing workflow, resulting in a 30% reduction in application processing times and a 20% decrease in error rates. Real-time monitoring and alerts represent another key feature of IDP-enabled document verification systems.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Totango

DECEMBER 20, 2023

Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. Workflows and automation : Totango’s automation features offer users the ability to create workflows and automate processes such as updating key customer information and assigning tasks based on account changes.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Intercom, Inc.

DECEMBER 6, 2022

This means designing and framing workflows that help end users choose the channel that’s most convenient for them at any time, feel totally comfortable in the channel they’re using, and ensure an unbroken flow of communication should they choose to switch channel. “ A simple example? Leverage automation and future tech.

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. In Intercom, we believe that shipping is our company’s heartbeat. Core part of Intercom. Search is an indispensable part of Intercom.

Engineering 249

Engineering Start-ups Technology Technology 249

TeamSupport

FEBRUARY 1, 2024

TeamSupport facilitates seamless collaboration and streamlines workflows. Seamless collaboration and streamlined workflows are at the heart of TeamSupport's functionality, leading to tangible business outcomes such as revenue growth, reduced churn rates, and elevated levels of customer satisfaction.

Net Promoter Score 52

Net Promoter Score Customer-Centric Organization Customer Satisfaction Omnichannel 52

TeamSupport

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. The rigid and complex structure of Jira's workflows and configurations may not always accommodate the unique requirements of support ticket handling and escalation.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Zonka Feedback

NOVEMBER 10, 2023

Forms on fire is a popular cloud-based software that lets you create forms and form workflows from scratch to collect and manage data. Although the platform offers some of the advanced features, navigating these higher-level software features might require more coding experience and a steeper learning curve.

Customer Feedback 59

Customer Feedback 59

Lumoa

JANUARY 8, 2024

Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. Their customers?

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Intercom, Inc.

MARCH 30, 2022

That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Drive truly personalized customer experiences: Use your collected data to power follow-up actions and workflows at scale so that your customers know they have been heard.

Omnichannel 129

Omnichannel NPS Start-ups Customer Relationship 129

Fonolo

FEBRUARY 14, 2023

To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation. Features of Call Center Automation Software Now that we’ve established the main benefits of call center automation software, it’s time to break down the key features. Still unsure where to go from here?

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Intercom, Inc.

OCTOBER 21, 2020

For example, if they want: To walk through an important workflow – create a how-to article. To excel with a feature or product – create a best practice article. Maybe they’re confused about how a feature works, frustrated that they can’t figure out a particular problem or hungry to learn more about your product. ” moment.

Start-ups 211

Start-ups Sales Customer Experience 211

Intercom, Inc.

SEPTEMBER 6, 2022

The more validation you need to carry out before shipping, the longer it takes before you can iterate or move on to the next feature – it ultimately slows you down. Which customers experience the change: We rely on feature flags to validate changes in production and incrementally release them to customers.

Engineering 138

Engineering Start-ups Gaming Sales 138

Intercom

NOVEMBER 29, 2023

Will it be missing some important features or reporting capabilities? Thinking about the workflows, processes, and automations you’ve set up – as well as your team’s familiarity with how they all work – can make switching tools seem overwhelming. How can you incorporate these features into your current processes and workflows?

Customer Service 89

Customer Service AI Start-ups Innovation 89

Ameyo Callversations

SEPTEMBER 14, 2021

What is Workflow? A workflow is a sequence of recurring tasks, comprising interdependent business processes needing completion to reach a specific goal. Workflow is the simplest way to manage recurring processes in your helpdesk ticketing system. What do Workflows mean for a Contact Center? has different processes.

Contact Center 92

Contact Center Data Entry Invoicing Social Media 92

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Business Growth 111

Business Growth Innovation AI Start-ups 111

TeamSupport

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Intercom

DECEMBER 13, 2023

Fin AI features help your team instantly summarize conversations, personalize replies, and automate tasks – allowing them to focus on delivering more value for your customers. You can also use Workflows to automatically add Fin AI summaries to conversations so your whole team can benefit. Now the power of Fin is also in the inbox.

AI 103

AI Start-ups Customer Service Customer Expectations 103

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Hodusoft

JULY 19, 2023

Benefits of using inbound call center software for businesses How inbound call center software differs from outbound call center software Features of inbound call center software How to choose the right inbound call center software? Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Totango

OCTOBER 11, 2021

However, if your communication with your customer stops there, you’re not doing anything to ensure continued feature adoption. One step you can take is charting an automated adoption workflow sequence to follow up upon initial onboarding.

Education 95

Education Technology Technology Customer Service 95

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results. What Are the Most Important NPS Software Features? What Is NPS Software?

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

TeamSupport

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. With features like the Water Cooler, Discussion, and Waterfall, your team can easily share information and collaborate effectively.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management CRM 52

Totango

JULY 29, 2022

Customer expansion is a way to maximize your assets by encouraging your current customers to expand their license agreement, purchase additional features, renew at a higher rate or extend their usage of your platform further across their enterprise. Customer Expansion at its Core .

Scorecard 111

Scorecard Start-ups Customer Experience 111

TeamSupport

APRIL 23, 2024

With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Lightico

MARCH 19, 2024

Platforms like Lightico’s Digital Completion Platform offer features that enhance transparency, streamline workflows, and promote compliance within the loan application process. This technology ensures accuracy and streamlines workflows, reducing human error and the potential for missed inconsistencies.

Finance 52

Finance Compliance Data Entry AI 52

Totango

AUGUST 23, 2022

This may involve activating an account, setting up a username and password, completing a profile, getting oriented within your navigational menu or learning to use your product’s basic features. Expansion and growth occur as a customer adopts advanced product features and branches out into your other product and service lines.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Zendesk

APRIL 29, 2022

Whether it’s measuring and enforcing SLAs or OLAs or creating workflows around deadlines, reminders, or follow-ups; this app has got you covered. It features unlimited timers with flexible workflows. The LaunchDarkly app gives you and your team members a read-only view of your feature flags. Lime Integration.

Artificial Intelligence 98

Artificial Intelligence Contact Center CRM Omnichannel 98

SurveySensum

APRIL 16, 2024

The dedicated development team needs to manage complex and interdependent tasks such as features relying on design mockups, APIs dependent on prior development, and testing requiring stable builds. Providing the team with quantitative targets for features, quality, and release dates keeps them on the same page.

Construction 52

Construction Social Media Engineering Actionable Insights 52

TeamSupport

FEBRUARY 12, 2024

What features would help them do their jobs more effectively? By identifying your needs upfront, you can focus on solutions that address these areas, rather than getting sidetracked by impressive but unnecessary features. This ensures a smooth transition and prevents disruption of your workflows.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

Totango

NOVEMBER 8, 2023

With product usage data from Pendo and Mixpanel now integrated into Totango, product management and CS teams can work together to define and deliver adoption campaigns that increase the usage of the most valuable features. We have been able to automate monthly usage summaries for clients and improve our health scoring.

Finance 91

Finance Customer Retention Sales Technology 91

Totango

OCTOBER 11, 2021

However, if your communication with your customer stops there, you’re not doing anything to ensure continued feature adoption. One step you can take is charting an automated adoption workflow sequence to follow up upon initial onboarding.

Education 77

Education Technology Technology Customer Service 77

TeamSupport

APRIL 10, 2024

These features, working in synergy, ensure that every client interaction is a step towards building stronger, more meaningful relationships. With features like ticket automation, custom fields, and ticket escalation rules, your support team can handle client queries more efficiently, ensuring no client feels left behind.

Sales 52

Sales Customer Satisfaction 52

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Every month, we release a blog post covering all the new features we’ve built for our customers.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Totango

AUGUST 5, 2022

Information about the client’s products and services, features, and benefits. An analysis of the client’s workflow. Questionnaires may be administered digitally or manually, with digital forms representing the most efficient option for integrating your questionnaire into your onboarding workflow. Product features and benefits.

B2B 83

B2B Customer Journey Map Sales Start-ups 83