What’s the Secret to a Great Customer Experience?
Futurelab
JANUARY 10, 2021
Bob Farrell , founder of Farrell’s Ice Cream Parlors, shared the secret to a great customer experience in 1973 (yes, almost 50 years ago!!), based on a letter he received from a disappointed customer. What’s the secret to a great customer experience? I’ll keep today’s post simple – and fun.
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