Are You Ready for GDPR?
Callminer
APRIL 4, 2018
It’s important to understand if or how this new legislation is going to affect your business and ask yourself: are you ready for GDPR? Have you heard about the General Data Protection Regulation?
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Callminer
APRIL 4, 2018
It’s important to understand if or how this new legislation is going to affect your business and ask yourself: are you ready for GDPR? Have you heard about the General Data Protection Regulation?
Intercom, Inc.
APRIL 23, 2018
And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness. The GDPR attempts to standardize the way businesses handle people’s data, making users confident it’s in safe hands.
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Callminer
MARCH 25, 2018
The requirements of GDPR are leaving many businesses struggling to make updates to internal procedures regarding recordkeeping and storing of information
Intercom, Inc.
JUNE 1, 2018
The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. You’ve all heard about GDPR, as it ironically swamped your inboxes in the process of protecting you from unwanted emails. What happened?
MyCustomer Experience
MAY 26, 2023
Five years since GDPR enforcement started in 2018, the Irish data protection regulator issued the heftiest fine levied so far: €1.2 26th May 2023 By Forrester Independent research and advisory firm
DMG Consulting
JUNE 12, 2018
Demystifying GDPR. The General Data Protection Regulation (GDPR) went into effect in the European Union (EU) on May 25, 2018. What is GDPR? What is GDPR? The GDPR is the EU’s plan for data protection in the 21st century, and replaces the EU Data Protection Directive enacted in 1995.
DMG Consulting
JUNE 12, 2018
Demystifying GDPR . The General Data Protection Regulation (GDPR) went into effect in the European Union (EU) on May 25, 2018. What is GDPR? What is GDPR? The GDPR is the EU’s plan for data protection in the 21 st century, and replaces the EU Data Protection Directive enacted in 1995.
Fonolo
AUGUST 8, 2018
Recently, we’ve all been trying to merrily roll alongside the Big Wheel of modern privacy laws: The General Data Protection Regulation (or as we’ve come to know and love it, GDPR ). So, Uh, What Exactly is GDPR? So, How Does GDPR Impact Contact Centers? What Can We Do to Meet GDPR Standards? You’re welcome. Good question!
Customer Bliss
JULY 12, 2018
All of these updates are related to the General Data Protection Regulation (GDPR) that was passed in the European Union this May. But the GDPR now essentially serves as the world’s largest protection for digital privacy rights because of the borderless nature of the Internet. An Opportunity to Earn Customer Trust.
SugarCRM
MARCH 1, 2018
Let’s start this post with some good news: GDPR won’t be the end of data-driven marketing. However, the new GDPR rules limit the amount of data that marketers can collect about Europeans, who now have more options about what data companies can see about them. GDPR requires marketers to be as transparent as possible with customer data.
SugarCRM
MAY 25, 2018
We’re less than 24 hours into the GDPR era and already Facebook and Google have been hit with lawsuits and many major U.S. Here’s a positive: now that it’s May 25th, 2018, we’ll no longer be subjected to, “GDPR is Coming” emails, articles and blog posts. Yep, at long last GDPR has finally arrived. Quite frankly, GDPR is a mess.
SugarCRM
JANUARY 22, 2018
If you have followed the tech headlines (or regularly read this blog) you are aware the GDPR is coming. Companies have until May 25, 2018 to ensure they are in compliance with GDPR mandates. Obviously, GDPR impacts all European companies and organizations that process the personal data of EU citizens. The same goes for U.S.-based
SugarCRM
JANUARY 3, 2018
2018 is the year of GDPR. One thing for certain is that the impact of the new General Data Protection Regulation (GDPR) will be felt with full force. One thing for certain is that the impact of the new General Data Protection Regulation (GDPR) will be felt with full force. To start, please refresh us: what is GDPR?
SugarCRM
FEBRUARY 14, 2018
The entire piece of GDPR legislation is more than 250 pages long and is probably most appropriate of your legal team. However, even shortened and “dumbed-down” GDPR guides contain many terms that you need to understand to implement a compliance strategy. As we get closer to GDPR, many posts on this blog will use the terms below.
SugarCRM
MARCH 22, 2018
That’s why we see data privacy in general, and GDPR in particular, as an opportunity. These new features will help companies that use SugarCRM products carry out their data privacy responsibilities as solid corporate citizens (and enable GDPR compliance along the way). Right to Access – GDPR entitles a person (i.e.
Intercom, Inc.
OCTOBER 19, 2022
We took significant efforts to align with the GDPR before its introduction in 2018, focusing on rigorous data mapping efforts, training, updates to documentation, and data retention reviews for every piece of data we store and process. TL;DR: We comply and help you comply with the EU’s GDPR. GDPR compliance.
SugarCRM
DECEMBER 10, 2017
Beginning on May 25, 2018, the General Data Protection Regulation (GDPR) will come into force. GDPR, which was passed by the European Parliament back in 2016, harmonizes data privacy laws across Europe to protect EU residents’ data privacy. GDPR will be a global priority throughout the next several months.
Callminer
MARCH 12, 2020
However, both the HIPAA in the US and the GDPR in the EU are of importance to organizations outside of their respective territories. GDPR stands for the “General Data Protection Regulation” – a group of laws designed to improve the handling of consumer information of all kinds as pertains to tracking, monitoring and more.
Confirmit
APRIL 30, 2018
The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. Ensuring CX data is adequately protected under GDPR. How do you ask for it? What do you need to tell them? How long can CX data be kept and used? Voice of the Customer Webinars.
Confirmit
APRIL 30, 2018
The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. Ensuring CX data is adequately protected under GDPR. How do you ask for it? What do you need to tell them? How long can CX data be kept and used? Voice of the Customer Webinars.
SugarCRM
JANUARY 21, 2019
You might have seen that Google was recently fined roughly $57 MILLION dollars for some of its customer data collection in France, under the tenants of the new GDPR legislation. GDPR was only the beginning, and you need all the help you can get to stay compliant.
SugarCRM
APRIL 20, 2018
Una cosa possiamo affermare con certezza: il nuovo Regolamento Generale sulla Protezione dei Dati (GDPR – General Data Protection Regoulation) avrà un impatto molto significativo. Cos’è il GDPR? Il GDPR è volto a garantire uniformità in materia di protezione dei dati in tutta l’UE e a livello mondiale.
Intercom, Inc.
MARCH 25, 2021
Finally, Intercom remains compliant with applicable data protection frameworks such as the General Data Protection Regulation (GDPR) and California Consumer Protection Act (CCPA).
CallCare
MAY 17, 2023
SMEs need to tread very carefully when it comes to customer data processing and GDPR rules. In this case, look for an agency like CallCare, which is ICO regulated and GDPR compliant. So, it can be a smart move to have someone else shoulder the responsibility. Again, it all comes down to choosing the right company.
Comm100
SEPTEMBER 29, 2021
General Data Protection Regulation (GDPR) is used throughout the European Union and applies to the data of anyone located in the European Economic Area (EEA). GDPR provides requirements related to processing of personal data, and penalties for violating the GDPR are very high.
Comm100
MAY 16, 2023
Make sure your preferred tool has covered these security standards: GDPR GDPR is one of the most thorough and strict user consent and privacy laws that’s effective in the EU. Comm100 is fully compliant with GDPR to make sure no sensitive data is shared without user consent.
CallCare
FEBRUARY 20, 2020
GDPR: 14 April 2016). Despite being introduced back in May 2018, GDPR is still a topic at the forefront of every business and data protection, in general, is high on the agenda. The breach occurred between April 2017 and April 2018, before GDPR, so DSG was fined under the Data Protection Act 1998. How can CallCare support you?
Hodusoft
APRIL 5, 2023
For example, if you serve customers in the European Union and the European Economic Area, then you must abide by the General Data Protection Regulation (GDPR), which is one of the toughest data privacy and protection laws in the world. According to DLA Piper, GDPR regulators issued almost $1.2
Comm100
MARCH 30, 2021
– GDPR compliant. With customers around the world, Comm100 adheres to a range of global, regional, and local compliances, including GDPR for the European Union. Learn more about Comm100’s GDPR compliant live chat & customer service software. – CCPA compliant. – PIPEDA compliant.
UJET
SEPTEMBER 2, 2019
As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . In addition to Privacy Shield, UJET is GDPR, SOC 2 Type II and HIPAA compliant. .
Provide Support
MARCH 19, 2019
GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. Under GDPR, companies must follow uniform rules on how personal data is processed or face severe penalties. For companies across every industry, the paradigm of data privacy has changed fundamentally.
Zendesk
AUGUST 30, 2021
In the European Union, for example, GDPR laws require you to give customers an easy opt-out method for all marketing emails. To comply with GDPR laws (and to create a hassle-free customer experience), make sure you have an email address that customers can respond to prominently displayed in your message.
CSAT.AI
JANUARY 8, 2020
From GDPR to CCPA. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. California’s California Consumer Protection Act (CCPA) was inspired by the GDPR.
Intercom, Inc.
MARCH 23, 2021
To protect customer data, Grover requires two-factor authentication (2FA) before specific actions can be carried out by their team, such as changing an account name or requesting a General Data Protection Regulation (GDPR) personal data summary.
Comm100
MAY 6, 2021
The live chat software is ISO 270001 and SOC 2 Type II certified, as well as GDPR and CCPA compliant. Drift performs a variety of audits and assessments to provide secure live chat, including SOC 2 Type II and GDPR compliance and Privacy Shield certified. These include SOC 2 Type II and GDPR. It is also GDPR compliant.
ClientSuccess
NOVEMBER 23, 2021
In contrast, some specifics can be shared directly with vendors once the deal is solidified (to minimize any compliance risks), an outline of what questionnaires your team has access to, any unique protocols or controls you have in place (GDPR, HIPAA, etc.),
ProProfs
MARCH 13, 2019
So, make sure you take quizzes that are GDPR compliant. Read GDPR and Privacy Policies. The GDPR sets the rules about how personal data should be processed in the EU. Without privacy laws like the GDPR, people would lose control over the information that businesses and governments have collected about them.
DMG Consulting
DECEMBER 7, 2021
Along the same lines, IA is being used to ensure that agents fully adhere to a variety of regulatory guidelines, such as PCI DSS, the European Union’s GDPR, and the TCPA in the US, just to mention a few.
Intercom, Inc.
JULY 15, 2022
“The attackers could talk to your customers directly, damage your reputation, or send spam under your brand” If someone gets access to your workspace and customer conversations, that may create privacy issues under applicable law such as GDPR.
CSAT.AI
OCTOBER 19, 2022
example below shows how a new phrase can be added, with exact word match or matching vaguely and an automated action applied when the phrasing is detected.
Customer Experience Matrix
MARCH 9, 2020
Growth there began in 2017, paused as companies worked to meet the GDPR deadline of May 2018, and then resumed. GDPR was an early impetus to CDP adoption but that momentum is now largely spent. Here’s my interpretation: • The European market is divided into several zones, each at a different stage of the development. and most mature.
CallCare
SEPTEMBER 27, 2023
Data privacy EU-originating GDPR rules still apply in the UK, but UK-based businesses which provide customer service support in other countries will also need to ensure they follow data protection rules there too.
SugarCRM
AUGUST 10, 2023
More than this, ensuring that your CRM of choice complies with various privacy laws and regulations (GDPR, for example) is also critical. We previously mentioned the GDPR at a European level. They ensure that you have your customer’s consent to store and process their data in the light of GDPR and CCPA regulations.
ProProfs
OCTOBER 4, 2022
Non-adherence to General Data Protection Regulation (GDPR) compliance requirements cost companies $98.8 million, the GDPR fines tally from the same period of the previous year. GDPR Knowledge Assessment. The General Data Protection Regulation (GDPR) is the world’s strictest data privacy & security law.
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