Comm100

OCTOBER 30, 2017

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you care about them with a gift or token of your appreciation. Want to gift something a little more thoughtful? A sincere letter of appreciation can have much more impact than your standard corporate gift.

Social Media 83

Social Media Gaming Customer Service 83

Chip Bell

SEPTEMBER 8, 2020

The post The Gift of Writing Inside Your Customer’s Imagination appeared first on Chip R. Order a copy for yourself here or buy the book in bulk for your entire service team here. . If you would like your bulk copies signed by me, you can order them directly from me here. .

Innovation 80

Innovation Customer Expectations Customer Relationship Customer Loyalty 80

Adrian Swinscoe

JANUARY 18, 2024

Have you ever found yourself going to a Lego store intent on buying an assortment of Lego pieces as a gift for someone, but when faced […] The post Technology choice, adoption and the paradox of choice first appeared on Adrian Swinscoe.

Technology 162

Technology Technology Business Growth Innovation 162

Customers That Stick

APRIL 28, 2015

The breakdown below shows you the levels and the gifts! To get your gifts, simply purchase as many copies of Be Your Customer’s Hero as you and your team can use, and then fill in THIS FORM and upload your receipt. We will be in touch asap to confirm your submission and to get your gifts on the way!

Customer Service 127

Customer Service 127

Beyond Philosophy

JANUARY 19, 2015

The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. Is that positive enough word-of-mouth, brand-bonding an d owner advocacy? I’d say so. Where Audi is concerned, I’m an amplifier (meaning that I’m a brand advocate, not a promoter). Blogs Customer Research'

Sports 143

Sports Social Media Technology Technology 143

CX Accelerator

JANUARY 14, 2024

It is meant to be a gift to the CX community as we navigate these challenging times together. These incredible folks have been investing in CX professionals for many years and are the perfect team to guide us into the future. If you've not yet jumped into the CX Accelerator community, now is the time. We'd be honored to have you!

CX 182

CX Non-Profits Customer Experience 182

Customer Service Life

DECEMBER 18, 2018

The post Give the gift of personal growth to your contact center agents appeared first on Customer Service Life. Using my experience and my Health Coaching Certification from the Institute for Integrative Nutrition, I want to inspire self-care in your contact center. You can read more about what I do here: [link].

Contact Center 103

Contact Center Social Media Customer Service Customer Experience 103

Customer Think

NOVEMBER 8, 2022

We’ve all seen the headlines on how rising living costs are impacting US consumer confidence. And it’s no surprise. With food prices, energy bills, and interest rates increasing at the fastest rate in 40 years, anxious US consumers are feeling the pressure like never before. That means less money in their pockets, forcing them to […].

Customer Loyalty 116

Customer Loyalty Technology Technology 116

Uniphore

APRIL 28, 2017

Every company loves positive feedback, but the truth is it’s the negative feedback that really drives the company’s long-term success. Just like any real and important relationship, only when customers complain, do companies truly discover, and hopefully solve, customer problems as they arise. Read More.

Customer Feedback 124

Customer Feedback 124

Fonolo

OCTOBER 9, 2019

The RingCentral Avaya announcement from last week had a lot of industry watchers scratching their heads. The benefits to RingCentral were clear: They just bought an exclusive position for their UC offering with the world’s largest reseller ecosystem. But what is Avaya’s main benefit? Obviously, the cash component was a key to it.

Contact Center 104

Contact Center Sales Technology Technology 104

Win the Customer

JANUARY 6, 2014

When done correctly, giving a gift to a customer can strengthen relationships with business associates, customers, and employees. Business Customer Experience Customer Relationship'

Customer Relationship 97

Customer Relationship Customer Experience 97

Customer Think

DECEMBER 18, 2023

This holiday season, an increasing share of gift givers are shopping with the phrase “you shouldn’t have” in mind. Four in 10 consumers said they expect to bring at least one gift back to retailers this holiday season, according to a report in Chain Store Age.

Retail 75

Retail Customer Loyalty 75

Customer Think

APRIL 10, 2024

For brands that experience a flood of new installs during peak shopping days like Black Friday, the secret to capturing the value of that effort is what happens next. But what if peak installers aren’t all they’re cracked up to be?

Customer Loyalty 49

Customer Loyalty Technology Technology 49

Customer Think

DECEMBER 14, 2023

Celebration and family time define the Christmas season. At this time of year, presents that help people feel like they have a place in something bigger than themselves are in high demand. Offering picture-printed presents on your web-to-print platform has the ability to turn the tables in this very competitive sector.

59

59

C3Centricity

JANUARY 30, 2024

You may never have considered this, but customer complaints are actually a gift! The Gift of Customer Complaints When a customer reaches out with a complaint, they are offering you the chance to improve and strengthen your business in several ways: You get the chance to put things right and make them happy.

Customer Feedback 90

Customer Feedback Customer Retention Customer Expectations Customer Service 90

Shep Hyken

OCTOBER 11, 2022

Creating Employee Morale Through Gifting. Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk , a global data-driven gifting platform that helps teams send gifts at a large scale and measure their impact. Plus, Shep shares some of the best corporate gifts that he has received. New York Times ?

Customer Service 69

Customer Service Sales Customer Experience 69

Customer Think

MARCH 20, 2024

You’ve created a terrific pitch deck, have a highly competent management team and terms, and have identified donor prospects with major gift potential. Your important nonprofit or exciting startup will help the world be a better place, bring innovative ideas to the market, and be quite sucessful.

Innovation 52

Innovation 52

Totango

DECEMBER 14, 2021

These include sending appreciation messages, giving gifts, offering discounts and adding referral incentives. Give Customers Holiday Gifts. Giving holiday gifts expresses your appreciation in a tangible way, putting your money where your mouth is. The best gifts are those your customers truly want.

Customer Loyalty 82

Customer Loyalty Net Promoter Score Customer Satisfaction Sales 82

MyCustomer Experience

JULY 29, 2021

Graham Hill This post is part of a series on 'Rethinking the Service Experience'. Service failures are inevitable. If they happen, you. 29th Jul 2021. By Dr. Graham Hill Associate Director.

40

40

Customer Think

MARCH 20, 2023

Picture this: you’re at a cute new boutique and you’ve found the perfect gift for your best friend. So you put the gift back. You go to pay and it’s cash-only – and you don’t have cash. There’s an ATM just outside but it doesn’t look secure. Here’s another one: At the grocery store, you […]

Technology 69

Technology Technology 69

Win the Customer

DECEMBER 8, 2014

Should making the customer happy really be your company’s priority? Is that an effective strategy? You’ve heard this adage in many different ways: “the customer is always right,” “treat each customer like they’re the only one…” the list goes on and on. Yet, should making the customer happy really be a company’s priority? The answer is […].

Customer Service 142

Customer Service 142

Bill Quiseng

JUNE 28, 2023

These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients.

Healthcare 165

Healthcare Pharmaceutical Hospitality Hospitality 165

Customer Think

NOVEMBER 13, 2023

The holiday season isn’t just a time of festive cheer and gift-giving; for retailers, it’s a gold mine of customer data and a critical period for driving sales. In the era of data privacy and the diminishing power of third-party cookies, first-party data emerges as the superhero of customer engagement and targeted marketing.

Retail 64

Retail Sales Technology Technology 64

Customer Think

JANUARY 22, 2024

Have you ever found yourself going to a Lego store intent on buying an assortment of Lego pieces as a gift for someone, but when faced with so much choice, you end up buying nothing? This type of scenario popped into my head following a conversation with someone at the Call Centre Expo in London last week […]

Technology 52

Technology Technology 52

Customer Think

DECEMBER 22, 2022

Millions of young people became adults in 2022, and right now many of them are looking for the perfect gift. How they spend that gifting money is worth unwrapping. That’s because many of these young consumers, all part of the 68.6

64

64

Totango

FEBRUARY 14, 2022

The five love languages include: Receiving Gifts. Receiving Gifts. What’s better than receiving a gift on your birthday, a holiday or other special occasion? Receiving a surprise gift! A customer gift doesn’t need to be expensive or even something tangible. Quality Time. Words of Affirmation. Physical Touch.

Social Media 84

Social Media Education Start-ups 84

Fonolo

OCTOBER 22, 2020

Holiday spending on gifts will decrease. Furthermore, the same report states one-third of respondents intend to reduce their spending over the holidays, while almost one-quarter (24%) say they will have a budget for purchasing gifts. . 2020 Holiday Shopping Trends Report, Tinuiti. E-commerce shopping will increase.

Retail 133

Retail E-commerce Social Media Finance 133

InteractionMetrics

FEBRUARY 4, 2015

I was recently browsing the website of a specialty foods company known for their smoked meat and cheese gift baskets, and I was subjected to a terrible survey. Bottom line, Gift Basket Company: You are doing things the old way. They were using tired and broken techniques that couldn’t capture how I actually felt.

Customer Satisfaction 40

Customer Satisfaction Customer Experience Customer Survey Customer Feedback 40

Beyond Philosophy

DECEMBER 28, 2023

It may also decide based on the product and the date that it was a gift that will now be late. The same goes for the birthday gift; the option to still have the gift in time will be pushed to the customer rather than the customer asking about it. It can also eliminate frustration and stress when traveling.

AI 88

AI CX Start-ups Customer Service 88

Customer Think

OCTOBER 13, 2023

It would be an exceptionally lucky or gifted sales manager who has never had to address the issue of underperformance at some stage in their management career. Sometimes the causes appear to […]

Sales 59

Sales 59

Beyond Philosophy

JANUARY 30, 2017

Moreover, per Groupon’s latest survey, most people lie about being happy about the gifts they receive at the holidays. When I read this study, I wondered if we lie to people about our gift receiving experience, isn’t it also likely we lie about other experiences too? Sometimes they lie to spare a gift giver’s feelings.

Customer Loyalty 143

Customer Loyalty Customer Experience 143

Qualtrics

AUGUST 26, 2020

SPRC believes feedback is a gift. The post Feedback is a gift – three stories of businesses pivoting their listening strategies with Qualtrics appeared first on Qualtrics. As SPRC maps its journey forward in the COVID-19 pandemic, employee experience insights are guiding its strategy. Request Demo.

Start-ups 26

Start-ups Technology Technology 26

CSAT.AI

NOVEMBER 23, 2022

As much as possible, let your agents take a moment to step away and regroup after difficulties so they aren’t depleted Give your agents a gift. Consider an employee breakfast, seasonal snacks, digital gift certificate or even contributing to a white elephant exchange. This doesn’t have to be complex or expensive. Be empathetic.

Customer Service 96

Customer Service Sentiment Analysis AI 96

Shep Hyken

JANUARY 3, 2023

A Complaint is a Gift . Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. Moving Customer Complaints from Frustration to Satisfaction.

Social Media 57

Social Media Customer Loyalty Customer Service Customer Satisfaction 57

Zendesk

SEPTEMBER 3, 2021

Small, personalized gifts. Watkin gives his team shoutouts for great things they did in a weekly company-wide meeting, free food, random time off, and little gifts here and there. He also suggests sending employees personalized gifts, writing them a kind note, or giving them money to donate to a charity of their choice.

Customer Service 94

Customer Service Customer Acquisition Start-ups Customer Satisfaction 94

Sprinklr

AUGUST 25, 2021

In today’s summer flashback episode I go back to my P&G days to regale you with a story about marketing recommendations, and the gift of honest, unfiltered feedback. Collecting, managing, and applying feedback is a critical piece of the CX process. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.

CXM 98

CXM CX 98

Qualtrics

JANUARY 29, 2019

Feedback is a big part of our culture, so we coined the term “feedback is a gift”. The post Feedback is a gift: engaging your customers in a 24/7 world appeared first on Qualtrics. On connecting feedback to Brookdale’s mission: Our mission is to enrich lives, everything we do is to enrich a life. Register Now.

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31