Hodusoft

APRIL 17, 2024

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. What is an Auto Attendant?

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. Call centers can bank upon the nascent opportunities by identifying the right call center technology trends and build robust processes around them. Call Center Technology Trends. Omnichannel Expertise .

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Totango

MARCH 25, 2021

As protecting and growing customers became the number one priority, businesses looked to technology to help them adapt to the rapidly changing circumstances and stay close to their customers while remaining socially distanced. No one knew what the “new normal” meant for the market, industry, businesses, or customers.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Hodusoft

FEBRUARY 22, 2022

Signalmash is a part of Mash Technologies Corporation. By making a technologically advanced UC platform available to its call center agents, a business not only simplifies and streamlines its call center operations but also ensures stellar customer experiences every time. ABOUT SIGNALMASH.

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

DMG Consulting

SEPTEMBER 14, 2021

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

Contact Center 98

Contact Center Real Estate Hospitality Hospitality 98

Customer Bliss

OCTOBER 17, 2019

And what I’m here to tell you is, as someone who’s done it—I moved from a catalog company, to a car company to insurance, to real estate, to technology—the key though is getting the fundamentals down early. A lot of people think they need to stay in their vertical lane. And the fundamentals are a few things. #1:

Real Estate 54

Real Estate CX Hospitality Hospitality 54

SurveySensum

MAY 20, 2020

The power of automated technology will transform the in-store shopping experience. Those alerts are sent in real-time to human employees, who can then prioritize getting those items on the shelves more quickly. But really, it’s meant to make all this new technology seem less intimidating. Lightened the bulky headers.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52