Logicalware

MARCH 21, 2024

What’s next for the contact centre industry: Stay ahead of the curve by uncovering the latest trends, innovations, and predictions for the future of the contact centre industry. We’ll be posting all the latest news, schedules, and important information there for your convenience.

CX 52

CX AI Social Media Innovation 52

Conversocial

MAY 26, 2021

Hello and welcome to The Conversation Round-Up where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter.

Customer Acquisition 64

Customer Acquisition Customer Experience Customer Service 64

Uniphore

NOVEMBER 23, 2021

Tech Mahindra’s digital transformation, consulting, and business re-engineering services ensure that organizations are positioned to adopt the latest innovations in customer experience. Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore.

E-commerce 130

E-commerce Innovation Compliance AI 130

Conversocial

SEPTEMBER 23, 2021

Hello and welcome to The Conversation Round-Up where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter.

Customer Experience 59

Customer Experience Customer Service 59

Conversocial

APRIL 9, 2021

where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter. Hello and welcome to. The Conversation Round-Up.

Customer Experience 64

Customer Experience 64

Conversocial

MARCH 24, 2021

where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter. Hello and welcome to. The Conversation Round-Up.

Customer Experience 64

Customer Experience 64

Zendesk

OCTOBER 25, 2023

Skill up for the latest to share in your next team meeting, presentation, or individual study (you go-getter, you). Listen The Conversations with Zendesk podcast brings expert insights into the latest CX market trends, news, and the everyday human challenges of delivering excellent customer service. Ready for the future of CX?

AI 52

AI Customer Experience CX Gaming 52

Zendesk

OCTOBER 25, 2023

Skill up for the latest to share in your next team meeting, presentation, or individual study (you go-getter, you). Listen The Conversations with Zendesk podcast brings expert insights into the latest CX market trends, news, and the everyday human challenges of delivering excellent customer service. Ready for the future of CX?

AI 52

AI Customer Experience CX Gaming 52

Fonolo

AUGUST 17, 2021

With the latest call center technologies, identifying and measuring Key Performance Indicators (KPIs) is a breeze. The good news is, there are many call center agent training options available! Conduct research to find out the latest software that other call centers are using, and ensure your tools are up to date.

Artificial Intelligence 156

Artificial Intelligence Contact Center Technology Technology 156

Conversocial

APRIL 29, 2021

where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter. Hello and welcome to. The Conversation Round-Up.

Customer Experience 59

Customer Experience 59

Uniphore

NOVEMBER 12, 2018

Today, if you scrolled through the latest news regarding RPA, whether it be around new funding, company announcements in this space or industry growth, you would think RPA is scaling at an unprecedented pace for whatever company just decides to take the plunge.

Technology 100

Technology Technology 100

Beyond Philosophy

NOVEMBER 29, 0002

The latest in the “Hoaxwagen” scandal reveals the price you pay for lying to consumers. After news of the Volkswagen fuel efficiency broke, Fiat Chrysler was fined millions by not addressing safety defects in their and not disclosing these defects to consumers. How do you think this latest scandal will affect carmakers as a whole?

Manufacturing 112

Manufacturing Customer Experience CX Sales 112

Lumoa

DECEMBER 19, 2023

Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts. News and content analysis: AI can process vast amounts of news articles and online content to detect emerging topics, keywords, and sentiment changes within specific industries.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Intercom, Inc.

OCTOBER 12, 2022

Earlier today, we announced some of our most exciting products and features yet – taking our Engage solution to the next level and enabling exciting new levels of engagement for our customers. Smart links to trigger Intercom content types ( Tours , News, Surveys , Articles ). Here’s what we’ve built. It’s not our Messenger, it’s yours.

Omnichannel 104

Omnichannel Start-ups Education Customer Experience 104

Uniphore

DECEMBER 7, 2021

Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore. To find out how AI and automation tools can level up customer experience this holiday season, check out our latest webinar, “ Building the CX Tech Stack of the Future.”?.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. Story #2: The Latest on Vaccine Passports and Other Pandemic Opportunities. Forbes.com.

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

Execs In The Know

JANUARY 28, 2024

Members can access exclusive content, vital insights, and private vendor reviews within the CX Marketplace, regularly refreshed with the latest technologies and services. Personalized activity feeds keep everyone updated on discussions, news, and events, fostering engagement and collaboration.

Innovation 59

Innovation CX Gaming Start-ups 59

Beyond Philosophy

AUGUST 31, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! For example, an airline’s waiting lounge plays the news. Knowing you are 12th in line isn’t the best news, but it is at least news. ” It’s an old but good paper.

Start-ups 89

Start-ups Management Consulting Customer Experience 89

Fonolo

NOVEMBER 7, 2018

As we wind down the year, one exploding with news of mergers, acquisitions, emerging technologies, dying technologies, and the like, sometimes it’s good to go back to basics when the volume on industry news and trends has been turned up to dizzying, deafening degrees. And, you know, we’re here to help. Gamification.

Contact Center 182

Contact Center Technology Technology Customer Loyalty 182

Uniphore

DECEMBER 6, 2021

Contact centers can have the best customer service agents and the latest and greatest technology. Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore.

Contact Center 130

Contact Center Technology Technology AI 130

Intercom, Inc.

JANUARY 31, 2023

☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. The current technology constraints are real.

AI 188

AI Start-ups Technology Technology 188

Zendesk

OCTOBER 6, 2022

Examples of bad customer behavior are typically what make for breaking news in the world of customer service. In 2022, our advocates were also “customer zero”—working within a completely rearchitected instance of Zendesk, built on our latest technology. Expensing a meal, or opting to pay it forward to an organization in need.

Customer Service 98

Customer Service Technology Technology Customer Experience 98

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. Welcome to New at Intercom, coming to you from the Intercom R&D headquarters in Dublin, Ireland.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Shep Hyken

JULY 23, 2021

It is equipped with features such as news feeds, user-generated content, Q&As, chats, ratings, and reviews. Read Shep’s latest Forbes article: Keep Your Customers Close And Your Competitors Closer. Regardless of the size of your workforce, workers will need to communicate with others at some point. .

138

138

Fonolo

JANUARY 14, 2020

Whether you’re looking for a quick round-up of industry news, or an in-depth program to turn your company culture around, you can probably find it on Shep’s blog. This is a great summary of the latest customer experience industry news, seasoned with some of Blake’s valuable insight. Bill Quiseng.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

NOVEMBER 8, 2022

The good news is, there are a lot of great tools and techniques you can use to level the playing field. Whether it’s an online forum or a social networking channel like Linkedin or Twitter, these platforms offer you a way to engage directly with your audience and share the latest information about your organization.

Contact Center 156

Contact Center Start-ups Technology Technology 156

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Keeping up with the latest trends can help you understand the impact that these tendencies have on your banking customer experience. To learn more about the latest customer journey banking trends stay tuned to our blog.

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

Intercom, Inc.

MARCH 30, 2022

That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Tailored online customer experiences are no longer optional. In fact, 80% of online shoppers are more likely to make a purchase when brands offer personalized experiences.

Omnichannel 129

Omnichannel NPS Start-ups Customer Relationship 129

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. Part art, part game show, part ecommerce, shopatainment is the latest trend hitting the retail industry. Tap into shopatainment.

Retail 98

Retail CX Social Media Sales 98

Zendesk

FEBRUARY 8, 2023

It’s always nice to wake up to good news. We are delighted and honored to learn that we’re ranked #1 across three categories in G2’s 2023 Best Software Awards : #1 Best Software Product #1 Best Customer Service Product #1 Product for Mid-Market Pop the champagne! The post We shine when our customers shine appeared first on Zendesk.

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

Zendesk

FEBRUARY 15, 2024

News and updates template Use case: Customer support If your business just rolled out a new product or feature, consider using this chatbot template to help spread the news to site visitors. Leverage an NPS survey chatbot template to automate the survey process and free your agents to handle more urgent situations.

E-commerce 52

E-commerce Net Promoter Score CX NPS 52

Logicalware

JUNE 6, 2022

Almost 30 years on, chatbots are used across a huge variety of industries to help people diagnose illnesses, learn new languages, buy goods, make dinner reservations, keep up with the news and even ease loneliness. Check out our latest products and features here. [1] Where chatbots have truly thrived is in customer service.

AI 97

AI Start-ups Sales Customer Feedback 97

ClientSuccess

NOVEMBER 11, 2021

This is any new, engaging content that your team creates to either 1) share and promote customer success or 2) inform your customers of new internal initiatives, products, features, or news. Anything from a personal update to product or industry news is fair game for your newsletter. New customer case studies.

Gaming 52

Gaming Start-ups Sales 52

Beyond Philosophy

MAY 29, 2017

The latest news – Graco is recalling more than 25,000 car seats that might not adequately restrain children during a crash! If a one plane crash is in the news, we might think another plane crash is imminent, despite knowing that plane crashes are rare. Fiat Chrysler: The Latest Car Brand to Wreck Customer Trust.

Legal 134

Legal Customer Experience 134

Zendesk

FEBRUARY 3, 2023

Historically, Slack notifications have been either on or off, but with the latest Slack integration enhancements , teams can notify the right people at the right time and control the level of detail in those notifications. For both internal and external teams, collaborating on support issues can be slow and chaotic.

CX 52

CX Sales Technology Technology 52

Beyond Philosophy

DECEMBER 19, 2017

The Bad News. But they invest (being the key word) in bringing in talent for a limited period to educate them, explain the latest thinking and ensure success as consultants have done this many times and know the problems and pitfalls. The Good News. This is especially good news for my company as we still work in the UK.

CX 153

CX Start-ups Education Customer Experience 153

Fonolo

NOVEMBER 21, 2017

When the news of an acquisition breaks, we focus on it for a few days — think about what was motivating the buyer and seller — and then move on. The river of news never stops, after all. For our latest update on the bankruptcy see here.). The ongoing “cloud-ification” was one of the main driving forces. (We

Contact Center 129

Contact Center Gaming Technology Technology 129